Book Payless car rentals in Charlotte

Reviews for Payless in Charlotte

Recent reviews

Traveler rating

Excellent

22

Good

12

Okay

12

Mediocre

39

Poor

0

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car was cleancar smelled

car availableeven though

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said they wouldcredit card

great pricecustomer service

friendly staffgreat value

2.0

The Payless shuttle never came.Pros:We went to AvisCons:We waited 40 minutesReviewed 2018 Oct 21

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2.0

Never got my car.- completely unacceptablePros:NothingCons:Payless called me while I was on the way to the rental car to tell me they didn’t have a car for me. UnacceptableReviewed 2018 Oct 09

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10.0

Pros:Easy check-in, car was readyReviewed 2018 Sep 18

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2.0

Cons:The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.Reviewed 2018 Aug 06

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8.0

Payless .. not bad, not amazing, but good enough!Pros:The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!Cons:The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.Reviewed 2018 Aug 05

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4.0

loss for wordsPros:car was fine.Cons:I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people againReviewed 2018 Jul 17

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2.0

No pickup. No phone answering. Terrible customer svcPros:NothingCons:Sat on curb for 25 minutes with no shuttle circulating. Called local office number 4-5 times with no one answering the phone. Then called national 800 number, actually spoke to a human who assured me a shuttle was on the way. After waiting another 10 minutes I walked inside and rented from another company. Not worth the hassle and wasting an hour of your life waiting for their shuttle bus. Will not rent from Payless everReviewed 2018 Jul 04

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2.0

Cons:I picked up the car with quarter tank of gas with 5536 meter mileage and returned the car with half tank full of gas with 5574 meter mileage. I only drove 38 miles for whole rental. I added 5.162 gallon of gas which is about half full of tank. Payless Car Rental girl wanted me to pay up to full of tank gas and charged me additional $18.07 for fuel charge. I felt I got robbedReviewed 2018 Jun 11

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3.2

Car not ready, smelled like cigarettesPros:The car got good gas mileageCons:First the shuttle took 45 minutes to arrive, even after two phone calls. The car wasn’t ready so we had to wait 15 more minutes after getting there, even though we were almost two hours later than we had reserved the car for. The car was smelled like an ash tray and was filthy with crumbs in the cup holders and stains on the seats.Reviewed 2018 May 16

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2.8

Charlotte Airport Payless POORPros:Car itself was running and functionalCons:Extremely long wait for Charlotte Payless staff to pickup and drop off. rental is off Airport property No urgency what so ever Car war dirty Employees were confrontational with each other and customersReviewed 2018 May 10

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9.6

Great overall experience!Pros:Great price, Quick Service, no problems at all. Loved my little car and paid what I was originally quoted.Reviewed 2018 Apr 28

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6.0

Never againPros:priceCons:1. shuttle from airport only ran every 30 mins. 2. car needed oil change and tire pressure sensor was on the entire time 3. charged $200 to my car on pickup, still waiting for credit to lower charge to agreed upon rate. 4. i was told office opened on Sunday at 9am to drop off car, but wasn't told shuttle wasn't avail for another 30 mins. fortunately for this rental they were in hotel and i was able to use hotel shuttle to airport. It wasn't worth the slightly better price to have to go off airport for rental.Reviewed 2018 Apr 23

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More

• 3.8 /10Avis Car Rentals at Charlotte
• 5.0 /10Budget Car Rentals at Charlotte
• 4.8 /10Hertz Car Rentals at Charlotte
• 7.5 /10Alamo Car Rentals at Charlotte
• 6.6 /10Enterprise Car Rentals at Charlotte
• 6.4 /10Dollar Car Rentals at Charlotte

• What is the most popular rental car from Payless in Charlotte?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Payless in Charlotte.

• How many car rental locations does Payless have in Charlotte?

  Payless has 1 rental location in Charlotte. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Douglas airport (CLT)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Douglas airport (CLT)?

  Yes