The Payless shuttle never came.
Pros: We went to Avis
Cons: We waited 40 minutes
Never got my car.- completely unacceptable
Cons: Payless called me while I was on the way to the rental car to tell me they didn’t have a car for me. Unacceptable
Pros: Easy check-in, car was ready
Cons: The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.
Payless .. not bad, not amazing, but good enough!
Pros: The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!
Cons: The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.
loss for words
Pros: car was fine.
Cons: I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people again
No pickup. No phone answering. Terrible customer svc
Cons: Sat on curb for 25 minutes with no shuttle circulating. Called local office number 4-5 times with no one answering the phone. Then called national 800 number, actually spoke to a human who assured me a shuttle was on the way. After waiting another 10 minutes I walked inside and rented from another company. Not worth the hassle and wasting an hour of your life waiting for their shuttle bus. Will not rent from Payless ever
Cons: I picked up the car with quarter tank of gas with 5536 meter mileage and returned the car with half tank full of gas with 5574 meter mileage. I only drove 38 miles for whole rental. I added 5.162 gallon of gas which is about half full of tank. Payless Car Rental girl wanted me to pay up to full of tank gas and charged me additional $18.07 for fuel charge.
I felt I got robbed
Car not ready, smelled like cigarettes
Pros: The car got good gas mileage
Cons: First the shuttle took 45 minutes to arrive, even after two phone calls. The car wasn’t ready so we had to wait 15 more minutes after getting there, even though we were almost two hours later than we had reserved the car for. The car was smelled like an ash tray and was filthy with crumbs in the cup holders and stains on the seats.
Charlotte Airport Payless POOR
Pros: Car itself was running and functional
Cons: Extremely long wait for Charlotte Payless staff to pickup and drop off. rental is off Airport property No urgency what so ever Car war dirty Employees were confrontational with each other and customers
Great overall experience!
Pros: Great price, Quick Service, no problems at all. Loved my little car and paid what I was originally quoted.
Cons: 1. shuttle from airport only ran every 30 mins. 2. car needed oil change and tire pressure sensor was on the entire time 3. charged $200 to my car on pickup, still waiting for credit to lower charge to agreed upon rate. 4. i was told office opened on Sunday at 9am to drop off car, but wasn't told shuttle wasn't avail for another 30 mins. fortunately for this rental they were in hotel and i was able to use hotel shuttle to airport. It wasn't worth the slightly better price to have to go off airport for rental.
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Payless in Charlotte.
Payless has 1 rental location in Charlotte. Take a look at our Payless rental location map to find the best rental cars near you.