Book Alamo car rentals in Charlotte

Reviews for Alamo in Charlotte

Recent reviews

Traveler rating

Wonderful

9

Very good

4

Good

0

Okay

1

Fair

2

Mediocre

0

Poor

3

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car was cleanstaff was friendly

car availablegreat price

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2.0

I will not rent from Alamo again.Reviewed 2021 Oct 25

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10.0

Easy pick up, no line. Kylie, at Charlotte Airport Alamo counter was so nice, professional, and efficient. We were able to get our car quickly, and had no problems at all. Return was smooth and quick as well.Reviewed 2021 Sep 27

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1.9

Female staff person behind check in counter very rudeReviewed 2021 Aug 30

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1.9

They were out of rental cars. I did not have a rental car while there.Reviewed 2021 Aug 16

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10.0

The Dodge van was a little rough but everything about the rental experience was great.Reviewed 2021 Jul 22

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5.9

I had set up the “skip the line” pickup, only to find the kiosk wasn’t working on my arrival. I’d recommend calling ahead to check. Car cleanliness was mediocre; I rented a minivan, and found crackers under the seats and juice box residue on the interior from a previous renter’s kids. My biggest recommendation is to CHECK YOUR RECEIPT! I had filled the gas tank past the “full” line, yet found a charge for 3 gallons at $4.62 a gallon. I called to complain, and they immediately refunded the charge. Overall a mediocre experience.Reviewed 2021 Jul 10

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8.0

Pros:Staff was relatively friendly and helpful, vehicle was excellent.Cons:The vehicle was not waiting for us when we arrived. We had to wait over 30 minutes for a vehicle to arrive at the facility. Communication of this was poor as we were told the wait would be only 10 minutes and I believe we were not immediately notified when our vehicle was ready.Reviewed 2021 May 11

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4.0

Cons:When we picked up the vehicle it only had 1/4 of a tank of gas so we had to wait 20 minutes for them to go put gas in it. When we returned the vehicle we stopped about 20 minutes from the city to fill it up and we were still charged for 3 gallons of gas at 10.00 a gallon, which is absolutely ridiculous.Reviewed 2021 Apr 05

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4.0

Pros:Drop off was super easy and the van was perfect for our needsCons:My flight was delayed by 3 hours, so instead of getting in at 9:00 pm it was midnight. When I got to the Alamo rental in the airport the entire garage was empty of cars. There were about 8 of us in line with nothing that we could do but wait to see if more cars were brought over, the employee said that they had overbooked and were waiting for more cars to be turned in and cleaned up. It was after 2:00 am when I got my car, thank goodness I kept my email confirmation because they wanted to charge me an extra $125 even though I picked up the car 5 hours later than I originally scheduled it for. I guess car rental companies are like airlines, they overbook "hoping" people don't show up but when everyone does the customers just get mad and end up having a poor experience.Reviewed 2021 Mar 27

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10.0

Pros:Staff was greatCons:Our car had trash and food crumbs in it.Reviewed 2021 Mar 25

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8.0

Pros:Vehicle is new, very comfortable, ran fantastic. Very easy to rent a car at this airport and to return it. The you g lady who took me to my van was awesome!Cons:The guy working at the desk is unfriendly and didn’t seem to enjoy his job working with people. Second time I’ve had the same experience with someone working at this counter at this airport. When I pulled a van around to pick up my family at baggage claim we realized someone had not put the flooring back correctly and it was difficult for them to quickly get in because they were two huge holes when you open the side van doors. We had to find a good spot once we left the airport where we could get out and put the flooring back the way it was supposed to be. I cannot imagine how difficult this would have been if I were picking up children instead of Teenagers. The seats fold down into the floor and someone had apparently pulled the seats back up where they belong but never bothered to put the flooring back right when they were cleaning it.Reviewed 2021 Mar 23

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6.0

Cons:For Covid protocol standards the car was nasty. I went to Auto Bell and had it detailed and disinfected inside.Reviewed 2021 Feb 28

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• What is the most popular rental car from Alamo in Charlotte?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Alamo in Charlotte.

• How many car rental locations does Alamo have in Charlotte?

  Alamo has 1 rental location in Charlotte. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Douglas airport (CLT)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Douglas airport (CLT)?

  Yes