Easy drop off
Pros: Quick and easy drop off
Cons: There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.
Thrifty and Kayak -- Bad combination
Cons: I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.
They made it so easy and were so very friendly!!
Pros: The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!
The highlight of this experience was surrendering the vehicle.
Pros: It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.
Cons: The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.
Worse than the DMV
Cons: A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.
The Handling of the Car
Cons: The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.
Great car, great rate, sketchy location and unhelpful employees
Pros: The car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.
Cons: The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.
Not what I purchased
Cons: I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!
Pros: The staff was very friendly and helpful.
Cons: Pick up in Charlotte, no cruise control
Great car and value, counter could use more assist
Pros: The service was perfect and the assistants extremely friendly. My car was clean inside and out. The price was fair.
Cons: The location seemed understaffed so, pick-up processing was slow.
Pros: Convenient to terminal
Cons: There is NO sign ANYWHERE indicating where to return Thrifty rentals. Good thing I remembered that Thrifty and Dollar are somehow related or I might have been driving around for a half-hour looking for where to return the car. The person who processed the return was very unfriendly, seemed like she did not like her job (or me for that matter.) I asked where Thrifty was and she said, "On Wilkinson." So I asked if I needed to return it there and she looked at me like I was crazy and said, "No, here." ME: "So Thrifty and Dollar are the same?" HER: "You return Thrifty here." ME: "There's no signs anywhere for Thrifty." HER: "You return them here." Well OK then. Bad experience from start to finish. Won't be back.
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Thrifty in Charlotte.
Thrifty has 1 rental location in Charlotte. Take a look at our Thrifty rental location map to find the best rental cars near you.
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