Guest reviews
Overall rating
7.3
Good
Based on 66 reviews
Cleanliness
7.4
Comfort
7.3
Pick-up/Drop-off
7.2
Value for money
7.0
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
12
4
4
4
7
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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2.0
Pros: Nothing
Cons: Actually reserve a car
review from
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6.8
Cons: Did not like the Tacoma, it was stuck in 4wd at first, and just drove like a brick, should have gone with the ranger.
review from
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3.6
Cons: Could not choose type of car. Was billed a $49.95 refueling surcharge upon return even though I returned the car with the tank full after filling up less than 2 miles from the return point.
review from
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8.0
Pros: The staff was friendly and nice, especially at the drop off in Roswell, GA
Cons: While the car I got was technically an upgrade and very nice, I would have preferred to get the smaller car I originally reserved.
review from
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9.6
Cons: My car was missing its set of primary keys, so I didn't have any automatic locking /unlocking features
review from
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4.4
Pros: Customer service at pick up was great but the line was over 45 min long, not enough customer service reps were working.
Cons: I reserved a VW Jetta or “similar” and got a 2 door camaro that was terrible. The line was way too long to wait in it again to try to change cars.
review from
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3.6
Pros: Staff was fine,
Cons: Got ripped off, pickup wasn’t at airport where I booked flight.. very deceiving in the way options were presented. Avis charged $65 extra for being 20 minutes late.. I won’t use Avis again
review from
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10.0
Cons: Nothing
review from
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4.4
Pros: Easy and convenient online and one way drop off for "reasonable fee"
Cons: Gave me the "junker" of their fleet since it was a one way drop off...smelled like stale smoke, and was dirty. I basically did their drop-off work for them at my expense.
review from
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10.0
Pros: Great service. I had forgotten to bring my paperwork with me when I returned the car. The Avis employee was very helpful and patient in helping check me out. Great rental experience from start to finish.
review from
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3.6
Great experience
Pros: Friendly and prompt customer service
Cons: I have no complaints about this location.
review from
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10.0
Pros: They seemed to take my word that the car was only 3/4 full when I picked it up. (I haven't seen the bill yet to see if they took my word on that issue, however.)
review from
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Where can I find Avis car rentals in Charlotte?
Top tips for renting a car from Avis in Charlotte
- Economy rental cars from Avis in Charlotte are around 49% cheaper than other car types, on average
FAQs about renting a car from Avis in Charlotte
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