Pros: We thought we were renting from the airport location. My mistake, so we took Uber over to the correct place. We were supposed to have a mid-size SUV but when we got there, there was only a Camry and a compact SUV (Ford Escape, I think). We had 5 adults and luggage for skiing, so these were not an option. The staff there was very accommodating and did find a van that was finishing up a repair at a body shop. One of the employees took us to get food during the 45 minutes or so that we waited, so that was nice. I'm not sure the tires on the van were Colorado traction legal. We were traveling from Colorado Springs to Breckenridge. I saw a digital highway sign that Traction Law was in effect, but was not sure what that meant until someone explained later. Made it over the pass near Alma Ok but later that night had to get a push in Breck. Since the law was in effect , the van was required to be 4WD (which it wasn't) or have snow tires, which I don't think it did.
Cons: Getting the right vehicle.
Pros: Pick up and drop off was fast and easy. I was asked if I needed a ride which was greatly appreciated. I didn't need one this time but I might in the future.
Pros: The staff at our local office is just stellar.
Pros: The staff was very helpful.
Cons: Can't think of anything to improve on.
Pros: The staff was super friendly and helpful. We appreciated the whole experience and will not rent from anyone else.
Cons: We can’t think of anything they could have done better.
Pros: Samantha at the COS counter was exemplary! Lisa, Misty both supervisors at the Kansas based roadside assistance are HORRID!!! They left me stranded with a broken down car - Add Jeff E918PO supervisor out of Corporate St Louis who offered ZERO support, solutions or compassion! How that guy still has a job is miracle! I have reported my full -documented concern and details to Samantha at the COS airport location. Please contact her for full details - I'm too livid to tell this horseshit story again.
Cons: 1. Train your CSR and Supervisors how to do their jobs AND follow through 2. FIRE Jeff in St Louis!! 3. Promote Samantha to Corporate Training - you have a lot of work here Enterprise! I am normally a Budget customer but price this time sent me to you... that was my mistake. I NEVER had problems with Budget.
Cons: Car was not very clean inside, considering Covid restrictions. Someone had also smoked in the car, previously.
Pros: Friendly staff, accommodating drop-off and pick up was easy.
Pros: Staff was friendly, easy check in process.
Cons: Not a variety of vehicles to choose from unless you wanted to pay more to upgrade vehicle level. There were no vehicles in the class we reserved. Were basically given an option of one filthy vehicle or pay more to upgrade.
Pros: Helpful friendly staff, clean car
Pros: Super easy
Pros: The staff was friendly and helpful and the drop off was easy.
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Enterprise in Colorado Springs.
Enterprise has 9 rental locations in Colorado Springs. Take a look at our Enterprise rental location map to find the best rental cars near you.