2.0
They didn’t have my reservation and charged me full rack ratesReviewed 2022 Oct 31
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10.0
Very friendly and competent staff. The car was pretty old. Kind of hard to drive on Colorado streets sometimes.Reviewed 2022 Oct 28
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10.0
The woman at the desk was very helpful, professional and provided excellent customer service.Reviewed 2022 Jan 10
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10.0
great job and very nice car! Thanks!Reviewed 2021 Dec 22
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10.0
Hertz was the only company in town that had minivans available, so I didn't have a choice on where to go to rent. In the past, I have rented a car for a full week and only paid at the most $600 for unlimited miles. This rental was 4 days, and it cost me $1200, so the value for the experience was definitely not seen. Unfortunately, I had to have this size vehicle, and no other options in town were available. That being said, the entire experience of pickup and drop-off was excellent. In and out rather quickly, and back on the road. The vehicle we received was amazingly comfortable with just enough bells and whistles to make the trip quite pleasant. One thing I love about renting is I get to preview a much newer car without buying and see if I might be interested in purchasing one a little bit later in the future. I definitely loved this vehicle and was sad to have to return it. The only other inconvenience was the location for drop-off, as there was nothing within 50 miles of my home, so I had to drive 80 miles one-way in order to return the vehicle. It would be nice if there had been other options. I definitely felt quite limited and restricted with this rental, and I don't like not having choices to get the most out of my monetary investment.Reviewed 2021 Nov 18
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8.0
Pros:Pickup was a good experience. The two employees at the Hertz location were very professionalCons:I was charged for an additional day. I contacted Hertz at their main number and the agent was friendly and assigned a case number. I have not heard from anyone yet. I called the rental location for help twice. I was told they were too busy to help me out. They never called me back as they promised. Very disappointed with their response.Reviewed 2021 Mar 30
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10.0
Pros:Close proximity to my location. Nice staffReviewed 2021 Mar 05
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10.0
Pros:Pick up and drop off were really quick and easy. Also, very affordable rates.Cons:The car I used was very uncomfortable but that isn't hertz's fault. I'll know now not to get that vehicle again.Reviewed 2021 Feb 26
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10.0
Cons:Holiday price gougingReviewed 2021 Jan 02
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10.0
Pros:Every step was well done, easy and timely. I was upgraded at no extra cost. I will be doing business with Hertz again.Reviewed 2020 Oct 28
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8.8
Pros:Everything was good except that the car shook on the highway. When I tried to exchange it there were no other similar cars available. No one offered to upgrade me. However they did offer a discount of $35 when I returned the car.Reviewed 2020 Oct 20
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2.0
Cons:they called literally as we were on our way saying our rental was not available. they had no other options for us except a cargo van which obviously wouldnt work because we were driving this car two states away and needed an eco friendly car. they couldnt have called us ealier? i booked hertz because it's such a large company and they always have so many options within the city but they literally offered us no alternatives. awful!Reviewed 2020 Jul 22
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