Pros: Drop off at SFB was easy. We had to change our drop-off location mid-trip and this was easy to do over the phone using the “rental extension” phone number on our initial receipt.
Cons: Was traveling with an IL driver’s license that had its expiration date extended 6 months by the state of IL due to Covid-19. No issues with TSA in 3 different airports. No issues anywhere except Hertz in St. Petersburg where the store manager would not allow me to pick up the car. In the state of FL, Hertz does not have good options for dealing with toll roads. You can either pay an exorbitant amount of money up-front (for our rental period something like $70, way more than the amount we would pay in tolls), or you can get charged afterwards for the tolls you use + a $10 administrative fee for each. There are several toll roads where you can only “pay by plate” or transponder and there is no option for paying with cash, so if you don’t know the area and your navigation takes you on one of these roads, Hertz has you over a barrel.
Pros: Agent called an hour before pickup saying no vehicle was available. No alternative given. No help offered. I would never trust hertz again.
Cons: Providing the service promised.
Cons: Made appointment online for same day rental and went to pick up and there's none available. I live in area and saw vans/cars there never move. Also never received a call when one came available.
Pros: The Hertz rental at that location no longer exists. I took an Uber to and from the location from my home, $18. I waited outside on hold for over 20 minutes while an agent tried to find another location with a car. No such luck. My Christmas plans were ruined.
Cons: Update your website to reflect accuracy.
Cons: Had to go inside to return car. Noticed all competitors were returning from the parking lot. Much more convenient.
Pros: They never got a vehicle for me. I called after making the reservation through Kayak and they had nothing in. They promised to call me as soon as they did. I never received a call back.
Cons: Everything could have been better.
Cons: Car could have been cleaner
Pros: very friendly staff
Cons: car smelled like someone had smoked in it at one time
Pros: The ride from Clearwater to Buford was smooth.
Cons: When I picked up the car. The counter people gave me directions and how I get there, but didn't know it was the far. I had to keep asking people where is Hertz pick up location. Also, when I put gas on the car I stayed 10 minutes on the gas station trying to figure out where is the gas button. I had look on the car manual, later I google it. When I dropped off the car, the door said opened until 6pm. I got there around 5pm lady said we are closed. No very polite customer service I noticed.
Pros: Staff was friendly. Drop off was easy
Cons: better quality vehicles and clean vehicles
Pros: Major issue returning at Orlando airport.
Cons: Too many different problems at Orlando to list all. Apparently there is no "remote return" capability after 9 pm, attendants don't greet you when you park the car and there are no signs as to what to do. For some reason they do not have portable receipt printers after 9 pm, though every other location where I rent has that capability regardless of time. No ability to interact with renting location when doing a one way rental. Left with no receipt after 45 minutes.
Pros: Picking up and dropping off...great staff...friendly but you gave me a car I didn’t rent and it definitely doesn’t work for tall people. I myself have a back problem and by the time we got home roughly hour & half drive my back was killing me... absolutely no support in the car plus it has no balls to be able to safely get into traffic... dangerous car in my opinion. When you purchase something on line don’t give an option to choose a car if that isn’t what your giving me... very poor poor business!!!! Won't rent again!!!
Hertz has 3 rental locations in St. Petersburg. Take a look at our Hertz rental location map to find the best rental cars near you.