Kalula Airlines has gone bust so I had to buy another ticket with an alternative airline!
Cons: I was in the row next to the toilets which meant a constant stream of people using the toilet and queuing outside of it that makes sleeping impossible. The noise of the toilet flushing every two minutes is disturbing and the smell from the toilet really is rather unpleasant. Having paid for economy plus I expect a reasonable comfortable seat. Which is the point of paying the premium, otherwise I’d have just bought an economy seat. It’s poor design that creates an unpleasant experience for your customers.
Cons: Delay in collecting baggage. Probably due to different parking bay further away
Cons: Baggage control very bad. Waited an hour for the carousel to deliver the bag
Cons: Baggage control very bad. Waited an hour for the carousel to deliver the bag
Cons: Proper communication and oversight of the boarding process. Tell us to stand in 2 queues a third one develops and we need to sort out unhappiness. Almost like the taxis! And as usual departed late
Pros: Crew helpful. Reasonable amount of leg room
Cons: Good value for money
Pros: Easy to check in - yummy sandwich and friendly crew
Cons: Comfort - paid food by card only available
Cons: When buying my ticket departure time was 19h25. When getting to the airport departure time on display was 19h35. No indication of delay. So why the difference in times?
Pros: Excellent assistance
Cons: Nothing
Cons: No window at seat row 11, no warning about this at check-in
Cons: My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!
Pros: Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights.
Cons: Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund.
Pros: Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on
Cons: Budget travel - so no food, entertainment or the like
Cons: Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether.
Pros: Hospitality
Cons: All is awesome
Pros: Cost and quickness.
Cons: Tiny cramped plane.
Pros: Cost, speed of boarding and un-boarding.
Cons: No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded.
Pros: The frenlynes
Cons: Delayed with no communication from the airline
Straight forward and predictable flight
Pros: Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.
Back in ZA
Pros: Hot meal a pleasant surprise.
Cons: One hour delay. One piece of baggage lost, which arrived the next day.
Baggage stolen again
Pros: Relatively quick boarding procedures
Cons: My bag was clearly tampered with as is now the norm when flying domestically in South Africa.
Bad legspace, good overall
Cons: Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people.
Pros: Quick boarding
Cons: Crying babies
Pros: The staff were fantastic, as usual.
Cons: no complaints
Pros: Lots of leg room
Cons: No complementary food
Delayed at our expense
Pros: Color green is nice.
Cons: Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport.
Same old
Pros: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.
Cons: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.
Comfortable flight on time
Pros: Boarded on time and for a very full flight without a hitch
Cons: No complaints
On board Kulula flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Kulula assistance team will most likely ask you to pay extra for checked luggage.
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