Pros: Sadly, nothing. There was no car available for us as promised in our reservation. Thrifty Car Rental St John sayid that third party internet trial companies promise rental cars that they don’t actually have, so we were left high and dry. Horrible.
Cons: Thrifty never came to the airport to get us. They barely answered the phone and when they did they put us in hold and never re-answered the phone. After over an hour waiting we had to get a cab to the off airport site, and only then did they tell us that our third party “reservation” was not valid in their eyes. Thankfully Budget Rental Car in the airport had a last minute cancellation that we were able to get there...and after I got back to the airport—again on my own—was able to get that car and continue with my vacation. Avoid off-airport companies like this one!
Pros: Absolutely nothing.
Cons: The sent an email two hours before, and said they didn’t have a vehicle and was stranded on island with all rental cars sold out.
Pros: Nothing. Worst rental experience I’ve ever had.
Cons: The car was filthy, stank of cigarettes and pot, and could barely make it up the hills without turning off the A/C. Thankfully the brakes worked.
Cons: We waited 1.5 hours at the airport for the shuttle - we called the office multiple times, mostly with no answer. We then had to wait about 1.5 hours at the office because our car wasnt in yet and then also had to be servied. They ended up not servicing the car because we wanted to get on with our trip. Poor communication and planning on their part. Will not rent from here again.
Pros: Nothing about it went right. Terrible experience with my trip.
Cons: The rental car place wouldn’t even answer the phone and cancel my reservation. When I did get a hold of them they advised me to call back later and they have been overbooked and never had the car. They didn’t care was on my own.
Cons: They let me book a car when the rental offices were closed in the Virgin Islands (6pm). Could not get a car the first night.
Pros: Nothing. They canceled our reservation after we arrived and there were no more cars available anywhere on the island except for more than $150 a day.
Cons: Honor reservations or at least keep accurate inventory online. I spoke with probably a dozen more people who had the same problem and then was offered another rental by Thrifty a few days later... for five times the price.
Pros: Van was clean
Cons: They claimed to not be a Thrifty franchise but independent so they didn’t honor Blue Chip and charged extra for an additional driver.
Cons: They gave away the car before I could get there. Thrifty is a joke. I will never use them again!
Pros: Very friendly staff, easy and convenient location and shuttle service. Car was in good condition too.
Cons: The building is in a temporary location due to the hurricane.
Pros: Short shuttle ride to the rental facility, quick check in process
Cons: The car made noise at some RPM level (vibration). I notified the agent when I returned the vehicle but it did not seem to matter.
Cons: Had to take a shuttle across the street to airport, but no waiting coming or going so it was not a problem.
Thrifty has 1 rental location in Saint Thomas Island. Take a look at our Thrifty rental location map to find the best rental cars near you.