8.0
The car was pretty clean on the outside, but the seats on the inside had stains on them.Reviewed 2025 Jun 30
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2.0
My reservation was cancelled because they did not have a vehicle available for me. I got the call less than 24 hrs before my reservation.Reviewed 2025 Jun 30
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2.0
They charged me for collision insurance even though I showed proof of my own car insurance and a letter of coverage from my credit card company.Reviewed 2025 Jun 27
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2.0
Scammers! Charged for insurance when we’re already covered, lots of add ons not explained, said the car had gps, it did not, Ac did not work. And the day after we rented, they tried to charge 2,000.00 to my card! Luckily card company caught it! I then cancelled my card immediately so they couldn’t attempt to charge anything else. Car was dented and scratched all over! I took a movie so they couldn’t come back to us. You should take off your web site! Ghetto!!!!!!!!Reviewed 2025 Jun 06
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10.0
Wait times for pickup are ridiculous, especially after a tiring flight. And by the time you see the representative, your booking has “expired” so you have to do the whole process again, with additional fees. Overall sketchy serviceReviewed 2025 May 23
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4.0
Beware! Their pickup location is so far that it took an hour to get to the rental counter. First a bus to the rental area, but since then a second pickup for which I waited 15 minutes. Definitely can't maximize. The car also was a cheaper non major brand with uncomfortable seats. The upside was the car didn't smell. If you're going to use an offsite (not at the airport rental section due to space limitations) I recommend NuCar (though check mileage) I used them before and they're friendlier. The problem is that on a short trip you lose an hour on pickup and need to plan to arrive at airport an hour earlier. I also felt this company had little flexibility (say to change the car if needed, that weren't time consuming) and confusing pickup systems. The counter guy read the policies clearly but fast like a robot.Reviewed 2025 May 16
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6.0
After their fees, the cost was double what we had signed up for. Double! That did not include any insurance, we had our own.Reviewed 2025 May 11
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2.0
U-Save Car Rental at San Diego Airport was a frustrating experience. Located off-site, it requires a shuttle pickup from the car rental center, but contacting them was nearly impossible. I called eight times, only to be routed through a confusing, multi-prompt system in LA. When I finally reached the San Diego line, it went to voicemail every time. No one answered, and I never got picked up. Forced to find another option, I rented from a different agency. Poor communication and unreliable service make U-Save a risky choice.Reviewed 2025 May 09
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8.0
The van was clean and everything went well except for the pick up. We arrived expecting someone to be there holding a sign with my name as we were told in the reservation email. After waiting 20 minutes, we phoned and were told another 10 minutes. This went on for an hour and 40 minutes when finally we were picked up and taken to the rental. It was hot, we all had luggage and really didn't appreciate being treated like we were unimportant. Otherwise everything was great.Reviewed 2025 May 07
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4.0
Please tell kayak to take off the car insurance offering they have on their web portal. U-save refused to allow me to use the collision and liability car insurance I purchased which was offered on the kayak website. They said I must purchase the liability and collision car insurance that.U-Save offers. The U-save insurance cost more and they would not allow me to rent the car without it.Reviewed 2025 Apr 29
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2.0
They did not accept my insursnce.Reviewed 2025 Apr 20
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2.0
Will never rent from them again, because of the ridiculously high toll road fee!Reviewed 2025 Apr 19
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