8.0
Great value. No complaints. Clean late model car. Friendly staff. Location not great. But prefer value.Reviewed 2023 Jul 10
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2.0
Did not explain how the tolls/transponder work in California (Fast Track vs. Toll Roads). Did not expect $13 per day for the transponder...especially when it does not cover Fast Track. Will see if any fees are tacked on...after the fact.Reviewed 2023 May 06
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2.0
I had to cancel the reservation because when I attempted to modify my car pick up time *by a few hours), it cancelled my entire reservation. After over 2 hours of trying to reach an agent, I got one who referred me to another number. I called it and it was the same employee. He said I had to make a new reservation at a new price. I cancelled. There was absolutely no way to cancel the insurance. I emailed the insurance company, but no response after two weeks. NEVER AGAIN.Reviewed 2023 Apr 16
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6.0
I didn't realize it was in an off-airport location. That would have been OK if they had a shuttle to take me to the airport after drop-off, but their office closes at 4:30pm and I couldn't get there until 6:00. They told me I had to call Lyft or Uber, which was an extra step/cost.Reviewed 2023 Feb 07
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10.0
Let all renters know that pick up is NOT at the airport and they need to catch a shuttle between posts 5 & 6. It was confusing. Otherwise it went very well.Reviewed 2023 Jan 21
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2.0
They close at 5 pm so if your flight is late, you cannot pick up your car. Also it is not at the airport. You need a shuttle off site.Reviewed 2022 Dec 18
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10.0
The staff was great- hardworking, professional, and friendly, even though they were short staffed. I do recommend this company and wish them all the best.Reviewed 2022 Oct 24
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2.0
Off site location. They don’t send shuttle until you call them. Close at 4:30 pm! Make you provide your car insurance. Struggle to get a receipt of you drop car after 4:30. No key drop so they have you leave the car unlocked with the key in it and sign a release that your still responsible. This place is a jokeReviewed 2022 Oct 21
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2.0
Never use the is agency again! They did not disclose there would be $600 deposit! When I got there the guy was completely rude and cancelled my reservation immediately. Wouldn’t work with me, completely screwed my plans. I will never use this again!Reviewed 2022 Oct 17
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2.0
Added charges and hassle. Should have rented from the airportReviewed 2022 Oct 07
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2.0
Poorly run. Website doesn’t share accurate hours of operation, shuttle stops running early, staff don’t communicate clearly.Reviewed 2022 Oct 02
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8.0
Pick-up and drop off were easy. They require your current insurance company and policy number, so be prepared.Reviewed 2022 Sep 12
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