|Top route||Sydney Kingsford Smith to Melbourne|
Glee business class on my velocity points Fantastic especially the flight attendant Phil. He is a massive asset to Virgin Airlines Thankyou for a great experience
I checked in online and went straight to the gate. There I was told that I hadn't checked in. Problem was the aircraft had changed after I checked in and I no longer had a seat allocation and my boarding pass was useless. It was resolved after some difficulties.
All flights were delayed and mine was also cancelled. Boarding was late
Leg room was good. The plane was delayed for 90 minutes however we were kept informed of the delay throughout the waiting period.
Since being taken over from original ownership it is now the worst it’s been. Very poor and you can tell the staff aren’t happy either. Put some pride back into your business.
Food selection as fb’s same as Friday. The staff on flight were the best I’ve ever experienced with Virgin
I like that the plane was clean and comfortable. Would be nice to have some form of entertainment I.e. screens or something to read.
Luggage took almost an hour to come out due to “luggage delays”. What a joke
No announcement of a 30 minute delay prior to boarding.
Simple and easy flight. Just like pre Covid
Wi-Fi didn’t work, staff didn’t know how to fix it. They expected us to use our own device but provide no charging points. Food was terrible and expensive. For the price of the ticket, Qantas is better value.
Good service and professional staff.
It was delayed departure which affected connecting flight.
The cabin crew do amazing job and the pilot’s too keep up the great job
Disappointing that people not wearing masks where not asked the put them on properly. Snacks should be provided for such a long flight. Web browsing wifi would have been good. Plane wasn't as clean as I would have liked.
It is disappointing that there aren't snacks provided anymore. Also wifi is only for VA app, web browsing wifi is expected these days.
good trip, quite, on time and not over crowded No issues with this flight
No COVid safe check in Hundreds lining up in close proximity as no bag drops
Easy to use online check-in & luggage drop facilities. Well priced, on-time operation.
An easy process on the first day of open borders in Tasmania. Luggage allowance, price & on-time service is all I want.
Great flight. No one next to me as i guess it’s not a super popular time.
Excellent experience. On time flights, clean planes and professional staff.
Pros: Unable to fly due to KAYAK incompetency
Cons: KAYAK actually responding as promised to contact myself and airline to facilitate change of booking date due to COVID.
Cons: I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.
Pros: Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff
Cons: Typical coach seats but that’s what we paid for
Cons: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.
Pros: Crew were great and service was polite
Cons: Seats are a bit uncomfortable...need more lumbar support and not much leg room but plane was not crowded so it was ok for the four hour flight
Pros: Yes the crew was great.
Cons: Seats could have been more comfortable and very little leg room.
Pros: The efficiency of the process from boarding to disembarkation.
Cons: The flight was delayed, however I understand this happens in aviation.
Virgin Australia proposes only domestic flights in Australia to 28 different cities, including Melbourne, Sydney, and Brisbane.
Virgin Australia concentrates most of its flight operations in Melbourne.
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