Guest reviews
Overall rating
6.5
Good
Based on 145 reviews
Cleanliness
6.7
Comfort
6.8
Pick-up/Drop-off
6.0
Value for money
6.5
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Pros
"Good prices and easy return process."
(in 510 reviews)
"Car was clean and comfortable"
(in 188 reviews)
"Friendly staff, cheap price."
(in 512 reviews)
Cons
"The car smelled like cigarettes."
(in 240 reviews)
"Waited over an hour on line."
(in 73 reviews)
"The customer service reps were terrible."
(in 202 reviews)
Recent reviews
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4.4
Pros: Absolutely niothing!!! Shady salespeople, uncooperative salespeople when trying to remove expensive “extra’s after day 1 of four day rental. Rude salespeople (Janet) coward manager that would never come out of office to meet with me. Tried calling 1-800 phone number, uncooperative also, they told me I needed to go to rental site which I did—they wouldn’t take off extra’s unless I returned the car. The rental site told me to call 1-800 which would not help me...AWFUL service.
Cons: Everything...
review from
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6.4
Pros: The deal was great cheapest SUV we found to rent for ten days.
Cons: Advantage charged way to much for extras or extra driver and double the price of normal insurance. Plus tried selling as a toll easy pass by misleading about tolls in NC. the car was not cleaned very well. Windshield wiper fluid ran out after first use
review from
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10.0
Pros: Nice car, easy drop off and pick up. Very good value.
Cons: You just have to ignore all the scary upsell stuff at the start since between your car insurance and credit card company pretty much all fees associated with a crash will be covered. It was a good value.
review from
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8.0
Pros: It was early in the AM, but they were very professional and friendly.
Cons: There was a veiled threat by the rental associate that the insurance we'd purchased through Kayak left us vulnerable, and that they'd bill us for any "days" our car was unavailable if it needed repair from an accident, and that the insurance we'd purchased most likely wouldn't cover that cost.
review from
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9.2
Pros: They had only one shuttle van running to and from the airport, so it was the slowest option in terms of getting to the rental car place.
review from
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6.0
Pros: The staff is friendly. George was extremely helpful and courteous.
Cons: represent the real costs of rental online. Once on site I paid more on charges, fees and taxes then the actual vehicle rental. I also hold Kayak responsible.
review from
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7.6
Cons: More frequent shuttles from RDU. Advantage send to have the longest wait of any company
review from
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4.8
Pros: Check in was great. Jorge was pleasant and professional.
Cons: An earlier drop off in the morning would be wonderful. Customer service rep on the phone was a bit rude. "Looks like staying the night in the airport overnight is your only option ". Won't rent from advantage again.
review from
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7.6
Pros: Prices
Cons: Attitude sucked. They scheduled my reservation pickup for 11PM. I was very polite. But the lady at the front desk said she could not help me change that. She was SO annoyed. As soon as I asked for a supervisor she miraculously found a way. Unhelpful and unpleasant.
review from
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2.0
Pros: The staff was overall friendly.
Cons: There were a minimum of small SUV's on the lot. At first I was told no one had returned one. Then I was told that ALL of them had mechanical issues. I knew it was because I had booked on KAYAK. This was the 2nd time this has happened at this rental agency when I booked with you.
review from
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3.6
Cons: I was quoted a price and prepaid online. I went to pick up the car and was quoted a rate that was more than double what I already paid even WITH my prepayment. The woman who did my checkin seemed fine, but her supervisor was condescending. I declined to complete the transaction.
review from
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10.0
Pros: The staff was very professional and helpful.
review from