Cons: Good overall
Cons: Incorrect pick up address and contact information, no one there to assist
Pros: The can was in good condition.
Cons: The offices were filthy, the line desperately long. I lined up for more than an hour to pick up the van. And no excuses were given by the staff.
Pros: Lot of Van options
Cons: Limited Mileage and long wait
Watch Terms and Conditions
Pros: The rate appeared favorable for newer vehicle with unlimited mileage.
Cons: Did not rent from AVR when it turned out not to be unlimited mileage. My experience with Sixt was excellent.
Below satisfactory rental experience - overall
Pros: They did have availability of the van. Ran well.
Cons: wrong address was provided by Kayak. They gave us 15 seat passenger van with zero cargo space. They did not even tell us about this upfront. Also i had to wait 45 minutes at the rental space for them to finish cleaning up, and they changed the rental vehicle at the last minute. Van was not fully cleaned. The back seats were very dirty.
Well worth the off airport location.
Pros: The people were very friendly and customer service oriented. A quick call brought them to pick us up in a shuttle service back to their office less than 10 minutes from the airport. Their rental vehicles were 2018 new and the process went very smoothly. Should family trips take us back near any of their areas, I have no issues calling them first based off this experience.
Cons: Two small issues were 1. the rental didn’t have plates and as it turned out to be minimal, the higher risk of being pulled over and dealing with a patrol officer was there and 2. a miscommunication that we could have used the rental to be dropped off back at the airport instead of unloading and reloading luggage into their shuttle would have topped the experience off nicely. Minimal affect on the experience as a whole.
Pros: The car had 4 wheels and an engine
Cons: This entire experience was a scam, the booking process as well as the email I received on booking claimed I was getting unlimited miles. It wasn’t until I got to the rental location that I was told, sorry only 200 miles original “check out fine print”. This is why I dont plan on using kayak again.
What was offered is not the same as advertised
Pros: Van was spacious. Large cargo space.
Cons: Van was old with 90k miles on it. AC grills at the passengers in the back were broken or removed. No air flow control. Gas tank cover was broken. Step to the rear passengers area was very high and difficult to claim and step out. My wife fell down from the step and injured her leg. Van had only 17gallons per mile. Advertised as 23. Mandatory insurance $29.99 a day, instead of advertised $11/day. We were told that it is because it’s a commercial van, but we never been told so in advertising.
Pros: Best price for minivan.
This place was terrible!
Cons: AVR was a terrible experience for me and I know a few others this weekend. There was probably about 12 other groups there waiting for their van. Apparently they were oversold and didn't have any vans at the rental office. They kept telling us that they were bringing some over from their overflow lot at the SJC airport, but after stringing me along for 2 hours and never getting a van, I had to cancel and leave without a van. They really ruined my whole plans.
Brand new Dodge!
Pros: Every thing was clean and perfect and the customer service was excellent!
Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Airport Van in San Jose.
Airport Van has 1 rental location in San Jose. Take a look at our Airport Van rental location map to find the best rental cars near you.
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