Book Hertz car rentals in San Jose

Reviews for Hertz in San Jose

Recent reviews

Traveler rating

Excellent

50

Good

27

Okay

35

Mediocre

44

Poor

1

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car was cleanfriendly staff

pick up the cargreat experience

rented a carcustomer service

car availablecredit card

wrong locationnever rent

location was closedcar was dirty

pick up and drop

10.0

Do you have loyalty program? I am a Realtor, so I need cars for business, every day. Any discount for Realtors?Reviewed 2022 Aug 05

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10.0

It was very reasonable.Reviewed 2022 Jul 26

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10.0

Clearer drop off instructionsReviewed 2022 Jul 23

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4.0

I traveled to San Jose from Hawaii via LA to visit some colleges with my daughter. I didn't read the fine print on the rental pickup location and found out it wasn't at the airport. Well, after speaking to customer service multiple times, there was no way to change the pickup / dropoff without paying a huge fee so I ended up having to uber to the location of the rental car from the airport. During my 4 day rental, I tried to change the drop off location but again found it to be impossible. I even dropped in to a local Hertz office in Redwood city to speak to a person but they told me they could not change the drop off location without a major fee. So again I had to get up early and take the care to a location about 4 miles from the airport and uber to the airport. Not ideal. Fortunately, my daughter was ok with getting up a little earlier but I was not happy about this situation. I do understand it was my fault for not knowing what street the airport was on but I think it would be helpful to allow customers to change pickup / dropoff locations without paying a huge fee. I noticed on the terms of the rental, that there would be a nominal fee of 10 dollars for changes. Perhaps that is waived due to the prepaid nature of the deal with Priceline. I recommend making it easier for customers in the future to make such changes. thank youReviewed 2022 Jul 15

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2.0

There were no cars available when I arrived! I was charged but got nothing except a lot of grief!Reviewed 2022 Jun 25

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6.0

My pickup site was away from the airport so I had to Uber to and from it at an additional cost. I had called to get instructions for getting to the site and was led to believe that a shuttle would be available. The site was actually a Hertz truck rental facility and my vehicle came from the airport inventory for me to pick up off-site. The people were nice when I arrived and at the drop-off as well. I did notice that my vehicle had 65k miles and presume Hertz purchased this on the 'used car' market as Hertz had down-sized its inventory in 2020 due to Covid. The vehicle was in decent shape with a few bumps and bruises due to the mileage. The kicker was the lower amount I was charged from what my online quote was. It all ended well.Reviewed 2022 Jun 25

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2.0

They had no cars and did not make an effort to get the car so I had to take a bus instead. I will never assume your reservation system and their horrible business works again.Reviewed 2022 Jun 15

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2.0

Asked for SJC airport but directed a rental office 18 miles away.Reviewed 2022 Jun 14

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2.0

The car i reserved wasn't availableReviewed 2022 Jun 04

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2.0

I told them I was coming to San Jose Airport (SJC). They asked was flight I was coming in. Then they reserved a car for me 10 miles away, in the opposite direction I needed to travel. There is Hertz at SJC. They were hostile and completely not helpful. They told me to call them. No one answered at the phone number of the Hertz office. I tried to call many times and the calling, each time, resulted in disconnection after ringing so many times each call. There was no help from the Hertz people at SJC. They also told me to check an email that I never received. I will never use Hertz, again, ever. Period. I better not be charged for this car rental from Hertz, that did not occur.Reviewed 2022 Jun 02

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8.0

Service was fast and the ladies were very nice.. I didn't like the way they split the charges of the essential services just in order to upsell unfairly.Reviewed 2022 May 21

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4.0

The rental was for what looked like a cargo van. When showed up received a box truck. It was humongous. Way larger than needed.Reviewed 2022 Apr 22

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• What is the most popular rental car from Hertz in San Jose?

  Compact (Class Compact Car or similar) is the most frequently booked rental car type from Hertz in San Jose.

• How many car rental locations does Hertz have in San Jose?

  Hertz has 10 rental locations in San Jose. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: San Jose airport (SJC)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Jose airport (SJC)?

  Yes