Book Hertz car rentals in San Jose

Pros: Nothing

Cons: The website took me to San Jose, California when I asked for San Jose, Costa Rica without adequate warning that it changed the location. For that reason, my booking was incorrect. It was extremely difficult to cancel the reservation because none of the numbers worked from San Jose, Costa Rica. When I finally connected to somebody, she was able to cancel the reservation and reversed the charges. She booked another car for me in San Jose, Costa Rica and sent me a guaranteed price. When I went to pick up the car, this guaranteed price jumped up by $400!! This is totally unacceptable. I won't be using Hertz for any future car rentals.

Pros: Nothing.

Cons: The location I was given to pick up the car was closed, and had been for months. The next closest Hertz did not have any cars available. I had to go to another car rental company entirely. I don't know how the system allowed me to make a reservation here. I had to spend an hour on the phone afterward to be sure I got a refund for the whole ordeal.

Pros: Nothing. This was a terrible experience. Your company had no cars when we showed up at the correct time and the employee could got guarantee us a car at any point in the next 2 days. We ended up cancelling our reservation and using a get around service instead. I have never had an experience like this before and will never been using hertz in the future because of it. Also I was under the impression that the hertz location was at the airport considering that what I requested but when we got to the hertz at the airport they told us our reservation was at a hertz 15 minutes away. At the very least you could also give me a refund for the wasted $20 Uber to the location that didn’t have any cars and confusion of booking location.

Pros: Quick job done

Cons: Stuff’s attitude

Pros: They didn't have a car for me even though I reserved it.

Cons: Have a car.

Pros: My flight was late. Hertz said they would wait for me. They didn't. I never rented a car.

Pros: The value was good. The vehicle was comfortable (a Dodge mini-van).

Cons: We had to wait for over 1.5 hours to pick up the vehicle, as the car was not clean when we arrived for pickup. They supposedly had to wash it and clean out the inside. The outside was done with what looked like a muddy rag.

Pros: staff was friendly

Cons: clean the car ... looks like they just ran it thru the wash. spend $35 to get it cleaned and returned it with half a tank full. it only started with 1/3 of a tank.