Book Enterprise Rent-A-Car car rentals in San Jose

Reviews for Enterprise Rent-A-Car in San Jose

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4

Very good

1

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Fair

0

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2

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airport locationget the car

car availablegreat customer

car was greatgreat service

2.0

Didn’t even give me the carReviewed 2022 Dec 25

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10.0

I was completely satisfied with the service provided by Enterprise.Reviewed 2022 Dec 22

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10.0

Transaction was smooth . I was not notified that I have to put a 300.00 dollar hold . I do not like suprises .Reviewed 2022 Sep 28

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1.9

The wait was an hour and a half.Reviewed 2021 Aug 25

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10.0

The car that’s I was given was much better than the one I ordered.Reviewed 2021 Jul 10

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10.0

Pros:The staff was great.Reviewed 2021 Jun 30

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4.8

Cons:We rented for a month an SUV in order to go from CA to FL. The internal electrical stopped working on our way there. When I called to alert the problem in California, they told me to go to the nearest airport enterprise location in FL. Here, their first answer was that I should take it to a Firestone store to get it checked. I called the nearest Firestone and they told me they couldn't touch the car being so new and low milage; it was the dealership's problem. I called enterprise again and they told me to take it to the nearest dealership. At the dealership they told me that they can't service a car brought in by the customer. With enough frustration built, and the original San Jose office shinning by their absence, I demanded a simple swap of the car but they made me call 4 different enterprise locations in FL looking for an SUV replacement. An assistant manager in Daytona finally managed to put us in a minivan, but all of this took 20 calls and 3 days of painful dodging by their representatives. I will definitely be dodging their service in their future. Not recommend.Reviewed 2020 Oct 04

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8.0

Pros:All goodReviewed 2020 Sep 27

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3.2

Pros:Price did not show fees upon pickupCons:Show all fees instead of catching your consumer off guardReviewed 2020 Aug 22

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10.0

Pros:Staff was quick to help. Great car.Cons:NothingReviewed 2020 Aug 10

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4.8

Pros:Friendly staff.Cons:1. Someone picking up the phone (called two open locations, no answer, one said to leave a message). 2. Being given instructions for one-way drop off at airport at time of rental or at least posted in rental car drop off lot. I had to call Enterprise to find out what to do once I parked the car as there was no attendant (Medford, OR). 3. Receiving revised receipt. There "special" car was a huge, double-cab pick up truck. Basically, no trunk and this was an airport pick up. So, I upgraded to a Toyota Corolla. When I dropped off the car, I was told a receipt would automatically be emailed to me but I never received and had to contact customer report for a copy.Reviewed 2020 Jul 17

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5.6

Pros:Drop off was a nightmare. I dropped it off at another location as the original reservation was, but I was not registered in the system when I picked up the car. The manager and staff did not know what to do and couldn’t assist me. They could not get a hold of the original airport I rented from to finish my registration so they could close my account. I had to call enterprise customer service personally standing in the enterprise office to speak to customer service to help. I spent nearly 2 hours there just trying to drop off my car. Staff and manager were not helpful and did not apologize once.Cons:The car was great and clean, no issues there. See above for why I am rating a poorly.Reviewed 2020 Jan 05

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• What is the most popular rental car from Enterprise Rent-A-Car in San Jose?

  Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in San Jose.

• How many car rental locations does Enterprise Rent-A-Car have in San Jose?

  Enterprise Rent-A-Car has 9 rental locations in San Jose. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: San Jose airport (SJC)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from San Jose airport (SJC)?

  Yes