Book Enterprise Rent-A-Car car rentals in San Jose

Reviews for Enterprise Rent-A-Car in San Jose

Recent reviews

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3

10.0

Awesome, Jennifer was super helpful and kind when helping us with the whole process of receiving our rental car and made sure to give us all the information we needed.Reviewed 2024 Apr 03

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4.8

Cons:We rented for a month an SUV in order to go from CA to FL. The internal electrical stopped working on our way there. When I called to alert the problem in California, they told me to go to the nearest airport enterprise location in FL. Here, their first answer was that I should take it to a Firestone store to get it checked. I called the nearest Firestone and they told me they couldn't touch the car being so new and low milage; it was the dealership's problem. I called enterprise again and they told me to take it to the nearest dealership. At the dealership they told me that they can't service a car brought in by the customer. With enough frustration built, and the original San Jose office shinning by their absence, I demanded a simple swap of the car but they made me call 4 different enterprise locations in FL looking for an SUV replacement. An assistant manager in Daytona finally managed to put us in a minivan, but all of this took 20 calls and 3 days of painful dodging by their representatives. I will definitely be dodging their service in their future. Not recommend.Reviewed 2020 Oct 04

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8.0

Pros:All goodReviewed 2020 Sep 27

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3.2

Pros:Price did not show fees upon pickupCons:Show all fees instead of catching your consumer off guardReviewed 2020 Aug 22

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10.0

Pros:Staff was quick to help. Great car.Cons:NothingReviewed 2020 Aug 10

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4.8

Pros:Friendly staff.Cons:1. Someone picking up the phone (called two open locations, no answer, one said to leave a message). 2. Being given instructions for one-way drop off at airport at time of rental or at least posted in rental car drop off lot. I had to call Enterprise to find out what to do once I parked the car as there was no attendant (Medford, OR). 3. Receiving revised receipt. There "special" car was a huge, double-cab pick up truck. Basically, no trunk and this was an airport pick up. So, I upgraded to a Toyota Corolla. When I dropped off the car, I was told a receipt would automatically be emailed to me but I never received and had to contact customer report for a copy.Reviewed 2020 Jul 17

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5.6

Pros:Drop off was a nightmare. I dropped it off at another location as the original reservation was, but I was not registered in the system when I picked up the car. The manager and staff did not know what to do and couldn’t assist me. They could not get a hold of the original airport I rented from to finish my registration so they could close my account. I had to call enterprise customer service personally standing in the enterprise office to speak to customer service to help. I spent nearly 2 hours there just trying to drop off my car. Staff and manager were not helpful and did not apologize once.Cons:The car was great and clean, no issues there. See above for why I am rating a poorly.Reviewed 2020 Jan 05

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2.0

Pros:when we returned the rental we received 50% off of the rental for the inconvenience.Cons:Had mechanical problems with the rental, took over 17 hours to have someone call us back to exchange the rental and when we tried to go into another Enterprise to exchange the rental no one help us but instead told us to go back to the original Enterprise, which was 50 miles away. It should have been handled in less then 1hour, not 17 hours later.Reviewed 2019 Nov 13

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2.0

Pros:The customer service number was friendly when they answered but I called after 12 midnight with no response which is a pretty bad idea in the customer Service world.Cons:There was no one at the counter when I called and they said they would wait. Their hours are from 5-1200 my flight ran late I got there at 1202 and no one was there. I never got to rent a car, had to go with someone else and it was expensive and a terrible car. Made the trip very stressful they could have just told me when I called they were closed.Reviewed 2019 Nov 04

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10.0

Pros:Everything was smoothReviewed 2019 Sep 03

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10.0

Pros:FriendlyCons:Thank you!Reviewed 2019 Sep 03

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8.8

Pros:Staff at sjc very nice and helpful. Unfortunately the seaside office was closed on sundays.Cons:Better communication about the seaside location being closed on sundays. Had to call customer service to find the drop box. I was not comfortable leaving the car in the street and me still being responsible for it. With all the technology out there should be a way to notify you that the store closedReviewed 2019 Aug 05

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• Where are the best pickup locations for Enterprise Rent-A-Car car rentals in San Jose?

  Enterprise has multiple pickup locations throughout San Jose for your convenience. The location at San Jose International Airport (SJC) is a popular choice for travelers arriving by air. Although this location is the most convenient, rates tend to be higher at the airport. The location at 1485 Kerley Dr usually has lower rates and is only 2 miles from the airport. There is even a public bus that runs along this route. Downtown locations like West San Carlos Street and East Santa Clara Street are ideal if you are staying in the city center. With over 15 locations in San Jose and the surrounding area, you can find a pickup location that works best with your itinerary.

• What are the different car rental amenities offered by Enterprise Rent-A-Car in San Jose?

  Enterprise caters to the needs of all drivers and passengers. They offer options like child safety seats for families, GPS navigation systems for convenient travel, and hand controls for customers with mobility needs. You can customize your trip and rental terms with one-way rentals offered at some of their locations. For added peace of mind, you can choose to include their car insurance in your rental. During your trip, you can drive easily knowing that 24/7 roadside assistance is available to you.

• Where are the best places to park Enterprise Rent-A-Car car rentals in San Jose?

  San Jose offers a variety of parking options for residents and visitors. Downtown San Jose provides ample street parking, parking garages, and lots, making it convenient for shopping, dining, and exploring the city. For sports and entertainment events, the SAP Center and Levi's Stadium have parking facilities. Additionally, San Pedro Square Market and Santana Row have designated parking areas for patrons. Many attractions, including parks and museums, offer nearby parking. To make parking easier, consider using mobile apps or city parking services to locate available spots and check real-time availability.

• What is the most popular rental car from Enterprise Rent-A-Car in San Jose?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in San Jose.

• How many car rental locations does Enterprise Rent-A-Car have in San Jose?

  Enterprise Rent-A-Car has 9 rental locations in San Jose. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: San Jose airport (SJC)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from San Jose airport (SJC)?

  Yes