Book Budget car rentals in San Jose

Cons: I went to pick up my car and the location was closed. I spent $40 on Uber ans had to scramble to find another rental. Spent three days prior calling customer service to confirm but no one would answer. Hours of location should be detailed in the confirmation email.

Pros: Guy in the booth was nice.

Cons: Loaded car up and drove off only to find they put the wrong car in the wrong parking spot. THEN AVIS Budget group has done this repeatedly. You drive less than 75 miles and THEY AUTOMATICALLY ADD A FUEL CHARGE, even if the guy at returns notes that you filled the tank. Most people won't complain and you will spend hours trying to resolve this with their Call Center, the Social Media Group and then the Executive TEAM, JUST SAVE TIME AND AVOID BUDGET AVIS AT ALL COST (or be prepared to be ripped off and spend hours needlessly.)

Pros: Not much.

Cons: On the website, I had reserved a standard-size SUV. When I went to pick up the vehicle, they gave me one that I was not familiar with but which I soon learned was compact SUV. I did not have time to go back and complain, but it made our entire trip a bit harrowing, and I feel like I was ripped off by Budget. This felt like a bait-and-switch scam. When I picked up the car, it was clean, but it had that horrible "new car smell" in it that is really disgusting, especially for someone who has allergies. I ended up having to light a match inside the vehicle in order to subdue that grotesque smell. When I went to drop off the vehicle, the entrance to the Budget drop off location was closed and it pointed me to Avis. This forced me to backup in the wrong direction on a one-way street. There was a tiny sign at the Avis drop-off location for Budget but it was not visible unless you stopped at the Avis drop-off location and looked for it. Overall, this was not a pleasant experience and I cannot recommend either Budget or Kayak.

Pros: Staff seemed tired and overworked.

Cons: The car was scary. It pulled hard to the right and the steering wheel would wobble at speed and when stopping

Pros: Nothing

Cons: not overbooking and letting us know our car wouldn't be available sooner. Helping us actually get a replacement option instead of leaving us stranded

Cons: They cancelled my reaervation 2 hours before pick up time. Staff was rude and unhelpful.

Cons: over 2 hours standing in line to rent a car

Cons: The pick up counter personnel was horrible. This is the second time I have rented and second time of a poor experience with your counter staff. When there is a huge line make sure you have your stuff together. One lady processed 5 groups in the time the others struggled to do one. Not good....

Cons: Fix your pickup people