Pros: Pick up has been painful.
Drop off was cumbersome. Still awaiting my final receipts.
Pros: Straightforward process. Car feels clean
Cons: The hood of the car open but there was no indication of it on the car. Found out when it started moving on the freeway. This put my life in danger. Staff should have made sure that the hood was close and the car should have warned the driver that the hood is open.
Pros: The staff were very friendly at pick up and drop off and the car was clean. It had a few scratches, but nothing too bad. Fuel economy was better than expected.
Cons: The price was significantly better than other companies for the same type of car and it would have rated a higher score on value for money if it were not for the fact that the car needed some TLC. The engine sounded rough under load (like it was knocking), it needed oil (which I added) and the convertible top had trouble locking properly when it was lowered. I noticed later that the key had a sticker on it that said "check engine", but it seems that was not done.
Pros: Staff was very helpful and friendly at SJC
Cons: Car wasn't in spot marked on envelope. Had to look around for a few minutes to find it.
Pros: All aspects of this rental were wonderful. Typical pushy sales on upselling when you go to pickup, but that's expected and you can "nope" your way through it.
Cons: Customer service
Pros: Drop-off was a breeze. The car was well-equipped and not as bare-bone as lower-priced rentals usually are.
Cons: Long line for the pick-up
Pros: The lady who was working around 12/23 9:30pm on the 7th floor on thrifty was very unfriendly. Seems like she was annoyed to every customer and can’t find any professionalism on her attitude.
Cons: She could have smiled and tried to help the customer with proper attitude.
Cons: Please stop using air freshener
Pros: She was great, but did not have our reservation. She said we were the 4th customer that night that a reservation did not record
Cons: Took 15 min at counter
Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Thrifty in San Jose.
Thrifty has 1 rental location in San Jose. Take a look at our Thrifty rental location map to find the best rental cars near you.