Book Alamo car rentals in Burbank

Reviews for Alamo in Burbank

Recent reviews

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Wonderful

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Okay

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10.0

Pros:Friendly staff, easy drop off, availability of awd vehicleCons:Windows and mirrors had dried up water spots that made it hard to see to drive safely, but mentioned it to a staff and she cleaned it as best as she can and apologized.Reviewed 2021 Mar 16

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2.0

Cons:The car was not satisfactory. I did not receive the type of car I paid for (BMW 3 series) or given suitable substitute. The car I was given ran poorly and had the check engine light illuminated. Under anything more than delicate acceleration the car barely ran and a “wrench” alert was displayed. Not satisfied!!Reviewed 2021 Mar 15

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8.8

Pros:Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.Cons:Long walk from terminal to desk, with moving walkways inoperative that day.Reviewed 2017 Apr 11

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2.0

My reservation was sent to the wrong locationCons:They were all sold out of cars and I had to walk to another facility to book another reservation.Reviewed 2017 Apr 11

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4.4

Poor Customer ServiceCons:I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.Reviewed 2017 Apr 02

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10.0

Pros:Easy pick up and drop off as well as excellent value.Reviewed 2017 Mar 21

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5.6

Cons:I had to pay two times for the insurance. At the end, it cost me around $60 a day, where it should have cost me only $35 per day. Just make sure that they will not charge you twice for the insurance!!Reviewed 2017 Mar 15

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10.0

Pros:Great price and quick service, just a great experienceReviewed 2017 Mar 13

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10.0

Excellent valuePros:I choose "Special Desl" as you don't know what you'll get for the special low price. I ended up wirh a compact SUV which was prefect for my winter road trip up to Lake Tahoe and back !Reviewed 2017 Mar 07

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10.0

Exactly what I wanted.Pros:Onsite, fast pickup and drop off. Even an upgrade. What else could you ask for?Reviewed 2017 Mar 07

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9.6

Great customer service!Pros:When I made my car rental and flight reservations, I did not realize that they is a John Wayne and a Bob Hope airports, one in Burbank and other in Orange County. So I mixed both up! I landed in John Wayne airport to get my car rental and did not realize it was in Burbank, The gentleman at the desk so helpful and understanding, he tried his best to honor my car rental rate which was for Burbank and not Orange County. I was able to return the car at Burbank and Alamo honored the same rate without any additional fees. I NEVER, write comments/feedbacks, but I have so very blown away at the level of service I received from Alamo car rental I had to. Despite my oversight with the wrong locations, most everyone I spoke with and or interacted with was so helpful, friendly and professional. Please look into the names of this people, as they deserve recognition. Thank you!Cons:When I returned the car at Burbank Alamo, the female at the desk was so unfriendly and down right rude. She was so resistant to honor the rate/price, even after I explained to her that I had called Alamo and spoken with them. Finally she reluctantly adjusted and credited me back to my card, then handed me a new receipt and said "here". She did not ruin my awesome experience I had with Alamo, but she should definitely be looked into.Reviewed 2017 Mar 01

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6.4

Troubles All AroundPros:* The car was clean and filled with gas.Cons:* Finding the car rental place at Burbank Airport if you are not coming in for a flight is near impossible! My husband and I went around twice before we found out that there was no parking for non-rental cars and he had to drop me off at the Alamo rental place and then leave. The signs (or lack of them) made getting to my rental place on time stressful and we ended up being 15 minutes late. *Once we got onto the freeway, the car started making the high pitch sound from the window at 70 mph. We were going the speed of traffic to Chico on the 5 freeway and this loud high pitch sound made me want to turn on the radio and set it to high to drown out the sound. There must be a seal broken or something on the window but what puzzled me is that the car was relatively new with only 13, 500 miles. Need less to say, the 7 hours there and back to Chico was a very noisy annoying drive. * When we were on the streets of Chico, the car made a ratting sound. It sounded like it was on the dashboard and the rattling continue for the whole trip when the car was driven at low speeds (20 - 40 mph).Reviewed 2017 Feb 27

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• What is the most popular rental car from Alamo in Burbank?

  Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Alamo in Burbank.

• How many car rental locations does Alamo have in Burbank?

  Alamo has 1 rental location in Burbank. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Los Angeles airport (LAX)?

  No (According to our data)

• Does Alamo offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes