Book Alamo car rentals in Burbank

Burbank, CA, United States
31 Oct — 7 Nov
Burbank, CA, United States
Sun 31.10
Noon
Sun 07.11
Noon
Driver's age:

Pros

""Easy drop off,e.""(in 1963 reviews)
" & very helpful."(in 2020 reviews)
"reliable flexible good ."(in 556 reviews)

Cons

"I didn’t even ."(in 2541 reviews)
"You don't accept debit ds"(in 2455 reviews)

Reviews for Alamo in Burbank

Overall Rating9.1 ExcellentBased on 70 reviews
Cleanliness
9.3
Comfort
9.1
Overall
9.0
Pick-up/Drop-off
9.0
Value for money
9.0

Recent reviews

Traveler rating
25
1
3
1
0
Find reviews that mention:
6.4
Troubles All AroundPros:* The car was clean and filled with gas.Cons:* Finding the car rental place at Burbank Airport if you are not coming in for a flight is near impossible! My husband and I went around twice before we found out that there was no parking for non-rental cars and he had to drop me off at the Alamo rental place and then leave. The signs (or lack of them) made getting to my rental place on time stressful and we ended up being 15 minutes late. *Once we got onto the freeway, the car started making the high pitch sound from the window at 70 mph. We were going the speed of traffic to Chico on the 5 freeway and this loud high pitch sound made me want to turn on the radio and set it to high to drown out the sound. There must be a seal broken or something on the window but what puzzled me is that the car was relatively new with only 13, 500 miles. Need less to say, the 7 hours there and back to Chico was a very noisy annoying drive. * When we were on the streets of Chico, the car made a ratting sound. It sounded like it was on the dashboard and the rattling continue for the whole trip when the car was driven at low speeds (20 - 40 mph).Reviewed 2017 Feb 27
review fromkayak
10.0
Pros:awesome customer serviceReviewed 2017 Feb 27
review fromkayak
9.6
Great customer service!Pros:When I made my car rental and flight reservations, I did not realize that they is a John Wayne and a Bob Hope airports, one in Burbank and other in Orange County. So I mixed both up! I landed in John Wayne airport to get my car rental and did not realize it was in Burbank, The gentleman at the desk so helpful and understanding, he tried his best to honor my car rental rate which was for Burbank and not Orange County. I was able to return the car at Burbank and Alamo honored the same rate without any additional fees. I NEVER, write comments/feedbacks, but I have so very blown away at the level of service I received from Alamo car rental I had to. Despite my oversight with the wrong locations, most everyone I spoke with and or interacted with was so helpful, friendly and professional. Please look into the names of this people, as they deserve recognition. Thank you!Cons:When I returned the car at Burbank Alamo, the female at the desk was so unfriendly and down right rude. She was so resistant to honor the rate/price, even after I explained to her that I had called Alamo and spoken with them. Finally she reluctantly adjusted and credited me back to my card, then handed me a new receipt and said "here". She did not ruin my awesome experience I had with Alamo, but she should definitely be looked into.Reviewed 2017 Mar 01
review fromkayak
10.0
ExcellentPros:Friendly service, and great price for a new vehicle.Reviewed 2016 Sep 06
review fromkayak
5.6
Counter employee was not very friendlyPros:The car was niceCons:I received an additional charge of $12.00 with no explanation. We filled the gas tank, everything was paid in full in advanceReviewed 2017 Feb 26
review fromkayak
8.0
Long Walk in Burbank CA to Pickup your CarPros:New, clean car rental area. No bus required. Cars are near the counter area.Cons:Be prepared for a very, very long walk to the car rental counter. The area is on airport grounds but good distance from baggage claim. Can be a cold but safe walk at night.Reviewed 2016 Dec 02
review fromkayak
5.6
Cons:I had to pay two times for the insurance. At the end, it cost me around $60 a day, where it should have cost me only $35 per day. Just make sure that they will not charge you twice for the insurance!!Reviewed 2017 Mar 15
review fromkayak
10.0
Exactly what I wanted.Pros:Onsite, fast pickup and drop off. Even an upgrade. What else could you ask for?Reviewed 2017 Mar 07
review fromkayak
10.0
Pros:Easy breezy. Used automated machine. Valet had the pick-up truck waiting for me.Cons:I had to catch an uber at a designated lot across the campus of the airport and they charged that uber 3 dollars which was added to my fate for them picking me up In the designated lot. I will never pick-up and drop off a vehicle from Burbank airport again because of this.Reviewed 2016 Oct 28
review fromkayak
10.0
Pros:Nice clean carCons:Long wait at the counterReviewed 2016 Jul 11
review fromkayak
10.0
Pros:The young man at the Alamo desk at Bob Hope was very kind, gracious and professional. I have bipolar disorder and was very rude to him. I didn't intend to be mean, but I was and I still feel horrible about the way I acted. The car we got was a free upgrade. The Nissan was wonderful. And in perfect condition.Reviewed 2016 Jul 21
review fromkayak
4.4
Poor Customer ServiceCons:I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.Reviewed 2017 Apr 02
review fromkayak

Where can I find Alamo car rentals in Burbank?

2501 N Hollywood Way Suite 4, Alamo car rentals

Address

2501 N Hollywood Way Suite 4

Hours

Monday06:00 - 23:00
Tuesday06:00 - 23:00
Wednesday06:00 - 23:00
Thursday06:00 - 23:00
Friday06:00 - 23:00
Saturday06:00 - 23:00
Sunday06:00 - 23:00

Phone

+1 833 740 1716

Good to know

Most popular location

2501 N Hollywood Way Suite 4

Most popular car type

Full-size

Top tips for renting a car from Alamo in Burbank

  • Full-size rental cars from Alamo in Burbank are around 63% cheaper than other car types, on average

FAQs about renting a car from Alamo in Burbank

  • Full-size (Nissan Altima or similar) is the most frequently booked rental car type from Alamo in Burbank.

  • Alamo has 1 rental location in Burbank. Take a look at our Alamo rental location map to find the best rental cars near you.

  • No (According to our data)

  • Yes