Book Payless car rentals in Burbank

Reviews for Payless in Burbank

Recent reviews

Traveler rating

Wonderful

2

Very good

0

Good

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Okay

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Fair

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Mediocre

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Poor

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10.0

Fast pickup and dropoff, great car, no complications, and easily accessible to and from airportReviewed 2024 Mar 27

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4.8

Cons:Rented at Burbank and wanted to change the drop off to LAX because my flight changed but I couldn’t because LAX is a franchise. I had to drop car at Burbank then Uber to LAX. Very inconvenient. Going cheaper doesn’t work outReviewed 2019 May 16

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4.8

Cons:horrible customer service when I tried to extend rental. Customer service agent hung up on me and was a total jerk. Will avoid payless after this experienceReviewed 2019 May 15

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8.0

Pros:Car was niceReviewed 2019 Apr 23

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4.0

Cons:I was charged double insurance. Staff should be more clear about charges and fees. Especially when it comes to insurance.Reviewed 2019 Mar 31

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9.6

Pros:Very easy and well-organized, no waiting at either end.Cons:Lower prices are always better!Reviewed 2019 Jan 26

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2.0

FuuuuCons:Old and dirty cars , price afer drop change upReviewed 2018 Oct 25

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7.6

Pros:Very helpful customer serviceCons:Side mirrors were so dirty I had to clean them before driving. Also charger didn’t work so I couldn’t charge phone. Didn’t realize until 50 miles away.Reviewed 2018 Apr 05

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10.0

great experience!Pros:rented at Burbank airport which was incredibly easier compared to LAX and almost every other airport i've ever rented a car at... Unfortunately there was no one at the payless desk when i walked up, but fortunately all the other rental desks had no customers and they took care of me! super fast, easy, and ridiculous pricing like i've never seen. Was in disbelie about what a great deal!! I booked the car the SAME day, 2 hours prior to picking it up, and got a nissan Versa for monday-thursday for a hundred bucks all-in!! Very happy customer over hereReviewed 2018 Mar 23

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8.8

Help!Cons:The counter to pick up car is fine and the personnel are courteous and friendly. The problem is the location. Do something to minimize the walk, especially for people with walking difficulties.Reviewed 2018 Feb 23

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2.0

Just look for another place to rentPros:I truly can't say anything positive about them.Cons:I got to the desk and there were 2 customers ahead of me. No big deal. After 35 minutes of waiting, I was starting to get frustrated, especially since one employee simply stood behind the desk but did nothing. When it was finally my turn, they told me the card system was down, so they'd have to write down my card number and cvv code and run it later. Sorry, but that's the key to credit card fraud. It would have been courteous for the them to say to the people waiting in line "hey sorry for the delay our card machine is down." I noped out, went to another agency and had a car in about 10 minutes. Won't ever go back to Payless again.Reviewed 2018 Feb 13

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10.0

GoodPros:All went well smoth nice customer serviceReviewed 2018 Feb 06

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More

• What is the most popular rental car from Payless in Burbank?

  Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Payless in Burbank.

• How many car rental locations does Payless have in Burbank?

  Payless has 1 rental location in Burbank. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes