Book Payless car rentals in Burbank

Burbank, CA, United States
3 Nov — 10 Nov
Same drop-off
Burbank, CA, United States
Wed 03.11
Noon
Wed 10.11
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Burbank

Overall Rating7.4 GoodBased on 115 reviews
Cleanliness
7.5
Comfort
7.5
Overall
7.3
Pick-up/Drop-off
7.2
Value for money
7.6

Recent reviews

Traveler rating
37
7
8
9
0
Find reviews that mention:
8.4
Pros:Everything ran rather smoothly.Cons:One must remember that when running for a cheaper rental car place they don't have as many cars. When I arrived and I had chosen for the full-size before hand, they only have SUVs, and did not have any car is of any size for an entire week, and when I came back and they had other cars, they would not change the price even if I picked a smaller room full-size car even after the inconvenience of driving of SUV with terrible gas mileage which of course they said would be the same as the car (haha). So THAT was bad all around.Reviewed 2017 Feb 20
review fromkayak
8.0
Cons:Both the pick up and drop off suffered from lack of Payless staff. We had to go to the Avis counter for pickup, and there was no person present when we returned the car, and had cleared out and were about to head to the terminal when someone finally showed up, but without any payless identificationReviewed 2020 Dec 29
review fromkayak
10.0
great experience!Pros:rented at Burbank airport which was incredibly easier compared to LAX and almost every other airport i've ever rented a car at... Unfortunately there was no one at the payless desk when i walked up, but fortunately all the other rental desks had no customers and they took care of me! super fast, easy, and ridiculous pricing like i've never seen. Was in disbelie about what a great deal!! I booked the car the SAME day, 2 hours prior to picking it up, and got a nissan Versa for monday-thursday for a hundred bucks all-in!! Very happy customer over hereReviewed 2018 Mar 23
review fromkayak
9.6
Pros:Ease of picking-up and dropping-off.Cons:I couldn't see the sign and was a little lost.Reviewed 2020 Jul 05
review fromkayak
6.0
Pros:Staff was friendlyCons:The car was filthy upon pickup. Cleanliness should be extra important these days because of covid. It didn’t even seem like the car was cleaned at all before I got it. There were crumbs everywhere and grubby fingerprints on the glass.Reviewed 2021 Jan 28
review fromkayak
9.2
Pros:The whole process was well streamlined.Cons:I would've been less confused at the empty counter if someone had told me to go to Avis counter instead of waiting at an empty and lonely (LOL) Payless counter. After about 8 min, the person at Fox counter told me I can go to Avis counter.Reviewed 2020 Jun 20
review fromkayak
6.0
Pros:1. got the car to drive 2. rep seemed to be nice lady, though couldn't fix issues in didn't like sectionCons:1. i rented a car for $84.42 was charged $210.81, somewhat my fault, didn't check what i signed at the time, but just because didn't expect that someone will ask me to sign for something else than what purchased. Didn't think that rent a car business depends on tricks. 2. you reserve a car, but they won't hold the car for you. i would rather prefer to pay for car and be sure that car is there waiting for me ( i was told that so the car reservations are not paid, they give the cars out and if they are sold out then they are sold out. whats the point of reservation if the car is not on hold and you pay almost triple price then promised. 3. car was fairly dirty, especially some sticky stuff spilled between 2 seats , probably some juice that had to clean myself. 4. was charged for insurance, though when rep asked i said i don't need it because my insurance covers it and i have additional rent a car insurance from american express that i'm paying with. 5. was charged for gas, though returned the car with full tank, they promised that will remove the charge. 6. when presented the contract, rep said that i'm initialing for tickets if i get, gas if i bring it empty,toll roads if i use, but never brought to my attention that price was changed from $84.42 to $210.81 and i initialed and signed the contract without checking it and the main reason was that i walked in with black messy hand from escalator handle leading to office and i was trying not to touch anything till i wash my hands. so on one hand i accept my stupidity of signing the contract without reading it, but on other hand why would someone put on table $210 contract instead of promised $84 and not even mention it?Reviewed 2017 Jun 19
review fromkayak
2.0
Just look for another place to rentPros:I truly can't say anything positive about them.Cons:I got to the desk and there were 2 customers ahead of me. No big deal. After 35 minutes of waiting, I was starting to get frustrated, especially since one employee simply stood behind the desk but did nothing. When it was finally my turn, they told me the card system was down, so they'd have to write down my card number and cvv code and run it later. Sorry, but that's the key to credit card fraud. It would have been courteous for the them to say to the people waiting in line "hey sorry for the delay our card machine is down." I noped out, went to another agency and had a car in about 10 minutes. Won't ever go back to Payless again.Reviewed 2018 Feb 13
review fromkayak
10.0
Pros:Ease of transection and outstanding valueReviewed 2021 May 01
review fromkayak
8.0
Pros:Staff, vehicle and drop off were spectacular.Cons:Pick up process was a bit cumbersome. The workers did their best but their computer systems were running slowly so it was about 20 minutes from saying hello to being able to walk to rental car. Once again, not the fault of the workers/customer service staff.Reviewed 2021 May 10
review fromkayak
6.0
Pros:We learned that we'll never buy a DodgeCons:car we reserved wasn't available - we were given the only car leftReviewed 2021 May 15
review fromkayak
2.0
Pros:nothingCons:give me back my moneyReviewed 2021 Jun 01
review fromkayak

Where can I find Payless car rentals in Burbank?

2501 North Hollywood Way, Payless car rentals

Address

2501 North Hollywood Way

Hours

Monday05:30 - 23:00
Tuesday05:30 - 23:00
Wednesday05:30 - 23:00
Thursday05:30 - 23:00
Friday05:30 - 23:00
Saturday06:00 - 22:30
Sunday06:00 - 22:30

Phone

+1 818 841 0447

Good to know

Most popular location

2501 North Hollywood Way

Most popular car type

Full-size

Top tips for renting a car from Payless in Burbank

  • Full-size rental cars from Payless in Burbank are around 63% cheaper than other car types, on average

FAQs about renting a car from Payless in Burbank

  • Full-size (Nissan Altima or similar) is the most frequently booked rental car type from Payless in Burbank.

  • Payless has 1 rental location in Burbank. Take a look at our Payless rental location map to find the best rental cars near you.

  • Yes

  • Yes