2.0
Front desk guy rude and didn’t try to help with my rental experience at all. Bad customer serviceReviewed 2023 Nov 26
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10.0
Nice car, great customer service!Reviewed 2023 Nov 26
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10.0
It was great Ebony did a great job helping and taking care of usReviewed 2023 Nov 05
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6.0
Pros:Staff was helpful and friendly!Cons:The minivan I rented was not clean, there was crackers and crumbs in the rear seats and under the middle seats, it looks like they wiped down the front two seats but you rent a minivan because you need to seat a lot of people and we had to clean it up before anyone would sit in the rear seats. I was highly disappointed.Reviewed 2021 May 31
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2.0
Pros:NothingCons:A upfront message stating CLEARLY that I cannot rent a car at metro airport with a visa debit cardReviewed 2021 May 28
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8.0
Pros:For the 1st time ever in Detroit the Shuttle driver helped with bags. Service at counter and in yard was goodCons:They could’ve actually had a Chevrolet suburban that I reserved we ended up with a foreign car but at least it had nicefeatures on it it’s kind of sad to go to Detroit and have to drive a foreign carReviewed 2021 May 09
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10.0
Pros:Shuttle service was great. Process at Rental Agency was quick and easy. Car selection was simple.Reviewed 2021 Apr 26
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8.0
Pros:perfectCons:the ability to introduce and additional form of payment when the need arises due to extending the contract.Reviewed 2021 Jan 29
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10.0
Cons:NothingReviewed 2021 Jan 24
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10.0
Pros:Checking in and pickup was super easy. I was allowed to pick out the vehicle from several SUVs.Reviewed 2021 Jan 20
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8.0
Cons:I waited 45 min for a shuttle from the airport. It was cold and snowy. I think having a direct phone number to the local office would have helped.Reviewed 2021 Jan 08
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8.8
Consistent, reliable servicePros:Quick, helpful shuttle service with friendly drivers. No-pressure check-in. I love that they accept my "no thank you" and move on. I get to the car quickly without a sales pitch. There are plenty of employees around ready to direct you. A cooler of free bottled water is a lifesaver on a long travel day. Brand new cars, very clean.Cons:Cheap plastic car felt and sounded like it might colllapse on every bump, was jittery on the highway, crappy handling and oomph. But great gas mileage and it was transportation. I'll never buy a Dodge, but you get what you pay for in an economy rental, and it got us where we needed to go.Reviewed 2017 Jul 04
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