Guest reviews
Overall rating
7.3
Good
Based on 221 reviews
Cleanliness
7.5
Comfort
7.6
Pick-up/Drop-off
7.0
Value for money
7.3
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Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveler rating
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19
10
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Find reviews that mention:
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car was clean
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5.6
Cons: The Staff was friendly but I booked a Premium car and asked for satellite radio. It was supposed to be a Buick Regal or "similar". On what planet does a Toyota Camry compare to a luxury car and it didn't have satellite radio. The brakes needed work and I didn't feel that safe driving it. When you braked the rotors jerked. The engine hesitated. Maybe that's how Toyotas are?
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10.0
Pros: Very easy to pick up / drop off vehicle. Suburban was super clean. Loved that SUV
Cons: Oil should have been changed before given the vehicle. Oil life was 16% when I turned it in it was 0.
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6.8
Pros: Staff friendly and helpful, pick was okay.
Cons: It could have been cleaner especially with the pandemic going on.
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10.0
Pros: Friendly staff and very smooth process.
Cons: The only thing I don’t like is they don’t do a vehicle walk around with you to check for existing damage. My car didn’t have any but I would prefer if it was documented.
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10.0
Pros: Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!
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4.4
Cons: 1) They should not sneak in various extra packages (such as “basic”, “extra”, etc). I expect to pay only what I got at booking. I made my mind about the extras at the time of booking. 2) I could not resolved the issue at the counter because the manager was not there and did not show up for 15 minutes. I had to leave to catch my flight
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10.0
Pros: Very friendly and professional staff! Both at the counter and at the gate!
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3.6
Pros: I was overcharged when I picked up. It was supposed to be a specific amount at pick up but they charged me a little more. Misleading.
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7.2
Pros: 2019 Camry was a great car.
Cons: $13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.
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3.6
Cons: Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.
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7.2
Pros: The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.
Cons: The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!
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7.2
Pros: The van ran good. We needed to keep it longer, it was very easy to call the 800 # and extent the time.
Cons: The pick up & drop off process needs improvement. The people behind the desk seem indifferent and lazy. We had to write down the damage on the vehicle, which was dirty and hard to tell. Upon return, there was no one outside to accept the vehicle. When I went inside, I was asked to return the key to the vehicle & get the mileage. No one looked at the car
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Top tips for renting a car from Thrifty in Detroit
- Economy rental cars from Thrifty in Detroit are around 35% cheaper than other car types, on average