Book Thrifty car rentals in Detroit

Reviews for Thrifty in Detroit

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Excellent

37

Good

20

Okay

13

Mediocre

21

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2.0

Pros:Nothing.Cons:After 10 hours of traveling I get to Detroit at 2 am with my 5 month old daughter and wife. The clerk tells me that before he can take my money and /or deposit he wants to run a credit check. Now this is problem for 2 reasons. One they had already taken the money for the insurance and I needed proof of my itinerary (which I had). So after running my credit I was denied. They didn't try to extend a solution to me or my family and told me that the only thing they could do was put me and my family back on a shuttle to the airport. I was in town for a funeral and ended up catching an Uber from the airport to my destination. This was a MAJOR inconvenience for not only that night but the funeral too. I WILL NEVER USE THRIFTY.Reviewed 2017 Mar 13

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6.8

Thrifty Detroit - OK, not greatPros:Car was very nice, Mazda 3 has fantastic mileageCons:- Detroit has no-fault insurance which was not noted in the info presented prior to pickup, allowing the desk clerk to threaten everyone with hellfire and damnation should they not buy the additional coverage (and I still don't know if it's accurate or not) after a fair bit of googling - I think you'll have to explicitly ask your carrier and card what the case is.). The insurance extra is $9/day, almost a 50% increase in the price relative to the deal we got from kayak. Check before you rent in MI. In Detroit, like most airports, the lots are away from the terminals and Thrifty's buses weren't all that speedy. However, a tip - ask any of the car rental places if you can hop on for a ride - one of them gave a lift right to the lot.Reviewed 2017 Feb 28

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2.0

Pros:Not a thing.Cons:We rented a car for our wedding weekend. After a few days, we started getting calls multiple times a day (still while trying to get married and such!). These calls were very vague as to who was calling us - they would just mention Dollar/Thrifty. They tried telling us they were calling us checking in that we had good service at pick up time (very annoying at this time as I said we were in the midst of getting married). Then they started asking for certain vehicle numbers. We gave them the numbers. They called back yet again asking for more numbers! We called the main number and were told there was no record on our account of having any calls made to us. Of course this worried us thinking maybe someone was scamming us by calling so many times! Over the course of our rental we recieved numerous phone calls asking for various numbers even though we had given the same numbers in the previous phone call. Finally we were told the car was not "checked out" properly when we picked up our rental. I understand mistakes are made, however this is not our fault or problem! To be disturbed multiple times over a vacation (not to mention our wedding!!!), is absolutely unacceptable. Furthermore, rather than calling the primary number on the acct, our emergency contact was called each of these times. I have rented with Dollar/Thrifty before and thought they were an alright company. However, after this experience I have zero intentions of ever giving this joke of a car rental company my money again! I felt very mistreated as a customer.Reviewed 2017 Sep 07

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8.8

Pros:Shuttle Bus drivers were excellentCons:Called Thrifty customer service day before and was told I was no longer a Thrifty Blue Chip member, stood in long line for more than 30 minutes when picking up car, only to find I was indeed a Blue Chip member in good standing and could have avoided the long line and gone directly to Blue Chip Member line with only one other member ahead of me. Person directing customers to cars after transaction were completed at the counter was unable to determine which people were should be served first.Reviewed 2017 May 09

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5.6

On the fencePros:I liked the pick up/drop off process. It was really cold outside so I was a little afraid that I would have to wait in the cold. When I went outside, the bus was already there. This was a huge plus for me as I am not a fan of the cold. When returning the car, the bus was there waiting as well.Cons:I didn't like that all of the cars were dirty in the inside and outside. This was a shock. I rented a mid size car and looked in all 6 vehicles and they were all dirty inside. The protection plan was also a terrible deal as the cost per day was more than the cost of the vehicle per day. When I asked why, the lady said because it's a good coverage. When returning the car, you have to show a gas receipt with the gas being topped off. The gas receipt must be within a 10 mile radius of where they are located. There is only one gas station near them. The gas station gas cost $2.99/per gallon. The rate for other gas stations outside of the 10 mile radius is $2.19 so it seems like they are working in partnership with the gas station owner and that was disappointing.Reviewed 2017 Mar 24

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8.4

Super friendly servicePros:Everyone on the Thrifty staff was incredibly helpful and friendly! The bus drivers, the people at the counter and the workers in the lot and exit booth all made a pleasurable experience out of my arrival in the middle of a snowstorm.Reviewed 2015 Nov 30

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7.2

Pros:The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.Cons:The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!Reviewed 2019 Dec 10

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5.6

Pros:InexpensiveCons:No car ready on the lot upon arrival. Received an unwashed car with a wet drivers seat when they did get one ready.Reviewed 2018 Jan 22

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10.0

Pros:I had a very little time to catch my flight. The staff was extremely helpful in meeting my needs.Cons:Nothing.Reviewed 2019 Sep 04

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6.0

Pros:Staff was nice and helpful. Car was clean.Cons:Check-in was abysmal. It doesn't seem like we should have had to wait 40 minutes to pick up a car.Reviewed 2019 Jun 17

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2.8

Great deal, except what you book is not what you gCons:They charged me 17 bucks when I returned the car with the gas tank just one notch away from full. It was full when I got out of the car, but the lady told me to keep it running. When she got in, 10-15 minutes later, the tank went down one notch... But 17 bucks for that? That is just crazy. When I booked the car, it said Nissan Altima or similar, when I got there, the staff there tried to put me in a Kia compact, when there were many Altimas sitting at the lot. They told me if I want to drive an Altima, I have to pay 20 bucks extra. So basically what I booked was different than what was given to me. Also, their insurance price was a lot more than their car rental rates. Disappointed with the service. Will not go with Thrifty again.Reviewed 2017 Feb 22

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10.0

Pros:Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!Reviewed 2020 Feb 16

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• What is the most popular rental car from Thrifty in Detroit?

  Luxury (Audi A4 or similar) is the most frequently booked rental car type from Thrifty in Detroit.

• How many car rental locations does Thrifty have in Detroit?

  Thrifty has 1 rental location in Detroit. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  Yes