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10.0
Everything was goodReviewed 2022 Oct 22
review from![kayak]()
2.0
Van was brought up, left for 6 miles, then low tire light came on, went back, swapped stuff to another van. Sienna was learning curve. Had an emergency, at home. returned car to DTW lot used 6 of the 9 days. Got no receipt from accepting agent. Got home to my wife in hospital and found a receipt from Thrifty charging $198 for AP conc fee which I told them was already in the previous contract. Called 3 times, Thrifty refused to reverse. Even when i said they had 3 days rental revenue to use the van. Didn't want credit for the days, just not to pay twice for airport fee.Reviewed 2022 Oct 02
review from![kayak]()
2.0
First thing I did not get the car I ask for. The price of the car was to expensiveReviewed 2022 Apr 23
review from![cheapflights]()
10.0
The staff there was nice and very easy to work with.Reviewed 2022 Mar 17
review from![kayak]()
4.0
The vehicle is clean but not well-maintained. The suspension was very stiff and felt like it did not exist. The door light alarm was always on, even I closed all the doors firmly several times. And I had to walk across the parking lot to find the car in the rain by myself.Reviewed 2022 Feb 19
review from![kayak]()
8.0
Exterior of car was not clean. I upgraded to a luxury car category and the employees working did not really understand well which cars belong in that category. I expected a better overview of which cars I could take out of this category. Next time I will not upgrade due to this.Reviewed 2022 Jan 06
review from![kayak]()
10.0
Pros:Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!Reviewed 2020 Feb 16
review from![kayak]()
7.2
Pros:2019 Camry was a great car.Cons:$13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.Reviewed 2019 Dec 29
review from![kayak]()
3.6
Cons:Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.Reviewed 2019 Dec 26
review from![kayak]()
7.2
Pros:The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.Cons:The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!Reviewed 2019 Dec 10
review from![kayak]()
7.2
Pros:The van ran good. We needed to keep it longer, it was very easy to call the 800 # and extent the time.Cons:The pick up & drop off process needs improvement. The people behind the desk seem indifferent and lazy. We had to write down the damage on the vehicle, which was dirty and hard to tell. Upon return, there was no one outside to accept the vehicle. When I went inside, I was asked to return the key to the vehicle & get the mileage. No one looked at the carReviewed 2019 Dec 06
review from![kayak]()
5.2
Pros:Staff was friendlyCons:The shuttle took 15min to come, it was nowhere in sight, while Avis and Hertz etc has 3 come by one after the other, barely picked me up right before 1am, it’s when they close, so i almost didn’t get my car. Stood in the cold for awhile. It wasn’t that unbearable but the fact that i saw everyone else’s shuttle come 3 times and my company closed at 1am and it was 12:52 when they picked me up. I would rather not use Thrifty’s again if i has a choice.Reviewed 2019 Nov 21
review from![kayak]()