Guest reviews
Overall rating
8.1
Excellent
Based on 32 reviews
Cleanliness
8.3
Comfort
8.3
Pick-up/Drop-off
8.0
Value for money
7.8
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Pros
"Good car with low mileage"
(in 349 reviews)
"Easy pickup and drop off"
(in 174 reviews)
""Great service, with great efficiency.""
(in 185 reviews)
Cons
"No cars available despite confirmation."
(in 276 reviews)
"Car had terrible smell."
(in 269 reviews)
"Car had terrible smell."
(in 273 reviews)
Recent reviews
Traveler rating
9
3
1
0
3
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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7.2
Pros: Clean car and polite staff
Cons: Price was excessive
review from
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9.2
Pros: Pickup and drop off were very easy and painless, car was spotless and in great condition
Cons: In the past prices had been a little lower for the car model I had ended up in.
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9.6
Pros: The lady who helped me with the suv was very nice
Cons: Wish it was cleaned on the outside a little better and I wish that they sprayed some time of air freshener in the inside
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10.0
Pros: The bus driver was amazingly helpful with our many bags and our toddler!
Cons: More frequent buses to the terminal would be helpful.
review from
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6.4
Pros: Customer service was excellent in helping.
Cons: Save yourself the hassle and book it online, front desk people at national at metro Detroit airport are very racist, not helpful and not professional what so ever. Ruby (African America) Nick(white), Zain(Syrian) are by far the worst and I dont even know you could be a minority and be racist.
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10.0
Availabilty
Pros: The whole airport was sold out of cars all companies. Kayak got me a car!
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10.0
Great service!
Pros: Shuttle was there when I arrived, super busy travel day but the process to check out was efficient.
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7.2
Up selling
Pros: Person checking us in was trying to upsell gas and additional insurance after we refuse and was clearly frustrated when we said no.
Cons: Rude customer service
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2.0
Cons: Interior of the vehicle was not clean
review from
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10.0
Pros: Love it emerald club
review from
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10.0
No extra charge!
Pros: I overslept after international travel and returned the car late...it felt so good not to be dinged for that!
review from
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10.0
Half the price of Hertz where I am a gold member.
Pros: Great car, great price and great service.
review from
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Top tips for renting a car from National in Detroit
- Economy rental cars from National in Detroit are around 35% cheaper than other car types, on average
FAQs about renting a car from National in Detroit
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Does National have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?
Does National offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?
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