Lines were extremely long! I got there late due to flight being delayed twice! Lines were extremely long, I asked the Manager if he could help me expedite to get my car due to that because I was late for an event I flew in for. One event had ended and the other one had just started. He said no, it’s nothing I can do I’m sorry. So, I said “Excuse me everyone, my flit was delayed twice and I’ve missed one event and the other one just started, do you mind if I go next” Everyone politely said, yes please go ahead! The Manager was totally useless! The guy at the counter, who waited on me was extremely nice, efficient and fast!Reviewed 2022 Jul 28
review from
2.0
GMC Terrain was uncomfortable, loud, bumpy. I had no car selection.Reviewed 2022 Jul 25
review from
2.0
The final charge was more than what was toldReviewed 2022 Jul 21
review from
2.0
Bad experienceReviewed 2022 Jun 16
review from
4.0
The car looked and smelled like it rolled off an impound lot. Reeked of cigarette and pot, with a cheap floral air freshener to try to cover it. Filthy cloth seats, loose metal in the door, screeching brakes, and the mirror in the visor fell into my lap when I pulled the visor down. And all this for the bargain price of $60 per day.Reviewed 2022 May 25
review from
2.0
Car was falling apart and busted up. They changed me for two additional days when they should have only changed me for one.Reviewed 2022 May 15
review from
8.0
A bit of a wait on pickup to both reach the counter and get the car ready at DTW. Otherwise everything was perfect.Reviewed 2022 May 11
review from
10.0
N/aReviewed 2022 May 09
review from
2.0
We waited 2 hours to pickup our vehicle. There were plenty of cars, but this was the worst managed car rental location I have ever dealt with. Wildly understaffed and the manager did nothing to resolve the crisis. Will never rent with Budget again.Reviewed 2022 May 03
review from
2.0
Awful -very unclear where to drop the car off Picking it up was an hour- 20 people in line with 2 wirking at the counterReviewed 2022 May 02
review from
6.0
The check in was fast snd I got my car in 10-15 minutes and on my way. The return was fast as well but despite my asking for a receipt I never got one although I was told it will come through email. Looks like I will have to follow up to get a receipt that should have been given when I returned the car. Thanks!Reviewed 2022 Apr 30
review from
10.0
Great customer service at pick up and drop off locations.Reviewed 2022 Mar 20