Book Payless car rentals in Detroit

Reviews for Payless in Detroit

Recent reviews

Traveler rating

Wonderful

2

Very good

5

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

14

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2.0

The pickup experience was completely out of control, Apparently multiple workers had called out that day, but there were basically only two people working the counter, then three when the manager joined. I stood in line longer than it took for me to fly from NYC to Detroit. Then they sent me to an empty parking spot because they had lost control of where their stock was or wasn't. I ended up with a very different class of vehicle, and one that used significantly more gas than I expected to use. Check in was better, but the handheld system kept disconnecting from their wifi or satellite link, so again, a little delay. The staff, on the other hand, was always nice, pleasant, hard working and attendant; they just didn't have what they needed to offer an acceptable level of service.Reviewed 2024 Oct 29

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2.0

Absolutely awful. They didn’t have anyone at the Payless so everyone had to be in one line at the Avis. Line was SO long and the staff was moving so slowly. I saw one staff member texting slowly while looking at all of us in the long line. Extremely hot in there, felt like no AC. We ended up walking out and choosing to Uber the hour drive to our hotel and waste the money because we had a wedding to get to. Truly one of the worst experiences ever. Do NOT use this company!!!!Reviewed 2024 Jul 15

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2.0

Check in was ridiculous! 2 hours in line! Awful. Will never rent from Avis or Payless again.Reviewed 2024 May 24

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8.0

Okay.Reviewed 2024 Apr 11

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8.0

The car smelled like marijuana and had an active maintenance alarm on it.Reviewed 2023 Nov 26

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2.0

Pros:Nothing. Dumped Payless rental retrieval of rental car to Avis center where the lines were horrendous. Waited for more than an hour long to get a car instead of full size SUV for which I paid for. Most horrible rental car experience!Reviewed 2020 Jul 12

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2.0

Pros:The Budget car rental staff and policy are the worst I have ever dealt with. Especially Kayak. HOW CAN YOU LET A DRIVER RESERVE A VEHICLE THAT YOU MUST BE 25 TO RESERVE AND THEN CANCEL FOR A FEE. WITH NO AGE VERIFICATION. Completely B.SCons:HAVE AGE VERIFICATION BEFORE RESERVING A CAR THAT REQUIRES A CERTAIN AGE TO EVEN PICK UP!!!!!Reviewed 2020 Jul 03

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6.4

Pros:Car was nice, new, and clean.Cons:No one at front desk for 15-20 min when they opened. Hard to see signage at DTW. No one really there for dropoff outside too plus hard to see dropoff signage.Reviewed 2020 Jan 31

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3.6

Cons:Car smelled HEAVILY of marijuana and cleaning solution. Extra long wait for shuttle on both ends of the journey.Reviewed 2019 Dec 27

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More

• What is the most popular rental car from Payless in Detroit?

  Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Payless in Detroit.

• How many car rental locations does Payless have in Detroit?

  Payless has 1 rental location in Detroit. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  Yes