Book Payless car rentals in Detroit

Reviews for Payless in Detroit

Recent reviews

Traveler rating

Wonderful

2

Very good

3

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

7

4.0

When I got there, there was line and no one behind the counter. That was because there was only one person working and she had to go out to have the vehicle for each customer brought up to be cleaned and handed over. My rental was for 3pm, I didn't get out of there until 4pm. She was nice an courteous. The vehicle was great. But in a day that had already gone wrong, that extra delay was not helpful!Reviewed 2023 Sep 18

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2.0

Getting car took an hour, car smelled like smoke.Reviewed 2023 Jul 21

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8.0

Representative chose a different vehicle (GMC) for us when a RAV4 was reserved and available. In her defense, there was minor damage to the back bumper of the RAV4, so she thought we wouldn’t want it. We would rather have been asked instead of the assumption. When asked about the RAV4, she quickly and politely switched us to that vehicle. Minor inconvenience.Reviewed 2023 Jul 01

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2.0

Pickup was difficult. There was nobody at the desk when we went. Drop was fine butt they charged me for the days even though I only rented the car for one. Very disorganized.Reviewed 2023 Jun 13

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8.0

When I picked up my vehicle, the agent told me the parking space where my rental was located. However, I did not understand him, and had to return to the rental booth to ask again. It would have been helpful to have the parking space clearly marked on my paperwork. Overall, though, everything went smoothly.Reviewed 2022 Feb 07

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8.0

The car was dirty on the outside. Also, at the airport location, check-out should've been completed at time the vehicle was turned in.Reviewed 2022 Jan 02

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2.0

Horrible experience. They gave car with no battery & no curiosity to even serve us first as we return back due to bad car issuance. I dont recommend to any one for this kind of poor customer service & they gave a remote that has no buttons( Mazda SUV). Plus car has all kind of indicators & we are not sure if that car will complete the trip.Reviewed 2021 Dec 24

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10.0

No waiting. Upgrade. Courteous.Reviewed 2021 Dec 05

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1.9

Pick up was a disaster, long wait and much confusion between Avis, Budget and Payless. Car turned out to be an SUV that was backed up to a light post base so the rear door couldn’t be opened to put in luggage. Drop off was also a mess as there was no place to put the car and no directions to bus stop. I was directed into a spot which was partially blocked by a plastic post so I couldn’t get in straight. I also was not expecting to have $250 charged to my card when the rental was PREPAID!Reviewed 2021 Sep 27

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10.0

The car windows would have benefited from a treatment of RainX...during a couple of rain storms the raindrops beaded up so much on the side windows and side mirrors that it was very difficult to see through them. I even stopped once to wipe them off, but they instantly beaded up again.Reviewed 2021 Sep 27

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1.9

It began after reserving the car on Kayak, the rental was due back six hours before the time I had requested. Calls to priceline (Kayak went through priceline?) and payless were unhelpful as both said I needed to call the other to change a dropoff time. After four calls, two to each company I gave up, then I told them when I picked up the car and they said they couldn't help me either. Finally, I just dropped the car off at a time between my requested drop off and when they had scheduled me and was told it was fine and there would be no additional charge. Pick up was a nightmare, I waited for over two hours to pick up my car in Detroit. The process was poorly organized and service was slow, though the attendants at the desk were kind. The car was acceptably clean and nice. The return process was easy too. However, I was double charged for the car (from the third party I found the rental through and from Payless). I still haven't been able to get the charge from Payless removed from my card. An extra $228 with slow and unhelpful response.Reviewed 2021 Sep 21

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1.9

Yikes - I recognize the challenges in today's rental car and employment market, but the DTW process is a total train wreck! Arrived to an office that was overwhelmed with people, lines that were not marked so that "your correct line" could not be easily identified, workers that were doing their best but angry customers, customers whose car weren't where they were sent or had overt mechanical issues, etc. The lot add additional cars parked all over and if there WAS signage for the exit, it was not apparent to me...or to the others who like me were creeping around the lot in the dark trying to get out. The process coming in was the same - left to park in the chaos where ever as no one directing traffic (or signage). Then someone comes and points me to a better place (after I'm already unpacked) and when we get there...no one there to help. I waylaid a rather lost worker to finally check out. If that's the rule at DTW, I will fly/rent elsewhere in the future.Reviewed 2021 Sep 07

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• What is the most popular rental car from Payless in Detroit?

  Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Payless in Detroit.

• How many car rental locations does Payless have in Detroit?

  Payless has 1 rental location in Detroit. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  Yes