Book Hertz car rentals in Detroit

Reviews for Hertz in Detroit

Recent reviews

Traveler rating

Excellent

19

Good

6

Okay

3

Mediocre

4

Poor

0

Find reviews that mention:

car was cleancustomer service

pick up the cargreat experience

car availablewrong location

rented a carcredit card

pick up and droplocation was closed

friendly staff

2.0

Pros:The rental car itself was ok.Cons:Kayak booked my reservation 30 minutes away from the airport. When this was determined by the staff at Hertz Detroit airport, they were unwilling to help arrive at a solution. I had to leave the Hertz area and book through Thrifty/Dollar in order to obtain a rental car. Additionally, the area where I needed to work with the Hertz Detroit airport representative was in a closed in space, making me less comfortable during COVID.Reviewed 2020 Sep 01

review from

2.0

Pros:They promised I didn't get charged, they didn't have my carCons:They still charged me and now my account is overdrawnReviewed 2020 Mar 23

review from

2.0

Cons:Car wasn't properly cleanedReviewed 2019 Dec 30

review from

7.2

Great car, some staff not-so-greatPros:Car was excellent -- clean and ready to go. Unnecessary stress at initial check-out, but returning the car was quick and easy.Cons:Initial check-out was bad. Credit card reader didn't work, and rather than try another one (that particular card reader wasn't working), I was told to call the third party I had pre-paid for the rental (Kayak) and tell them I'd have to use a different card. Finally, I went to a different clerk further down the counter who simply ran my card on her card reader and it was fine. The whole encounter added another 15 minutes of unnecessary stress. I had also noticed the customer in front of me having a similar problem with the same clerk.Reviewed 2017 Jun 23

review from

10.0

Great CarPros:I was expecting a Corolla and was disappointed when it wasn't available. The rental agent thought I might like a Chevy Cruise and she was right! It was very comfortable and performed well around town and on the highways.Reviewed 2017 May 11

review from

10.0

Pros:I appreciated the quick service once I arrived. In addition, the car was in excellent condition.Cons:Nothing - it was a great experience.Reviewed 2017 Apr 04

review from

10.0

ExcellentPros:I was able to choose a Camry which I love. Pick up and drop off were super fast.Cons:The car was not clean; especially the windows so I had to wash it myself.Reviewed 2017 Mar 29

review from

10.0

Pros:low low costCons:line at the counter/not enough registers openReviewed 2017 Mar 28

review from

10.0

Great car - Great prcie - Great service!Pros:The car was excellent and the price was even better!Reviewed 2017 Mar 27

review from

6.4

Pros:very clean car, nice carCons:When I picked up the car person was rudeReviewed 2017 Mar 24

review from

6.4

Cons:Check engine light was on and car ran like horrible. Transmission sounded like it was about to explode but I didn't have time to drive back to Hertz to get a different vehicle.Reviewed 2017 Mar 18

review from

2.0

Pros:NothingCons:Everything the experience is awful and awful customer serviceReviewed 2017 Mar 14

review from

More

• 7.9 /10Enterprise Car Rentals at Detroit
• 4.2 /10Avis Car Rentals at Detroit
• 7.9 /10National Car Rentals at Detroit
• 5.0 /10Payless Car Rentals at Detroit
• 4.7 /10Budget Car Rentals at Detroit
• 6.7 /10Dollar Car Rentals at Detroit
• 6.0 /10Thrifty Car Rentals at Detroit
• 7.9 /10Alamo Car Rentals at Detroit

• What is the most popular rental car from Hertz in Detroit?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Detroit.

• How many car rental locations does Hertz have in Detroit?

  Hertz has 2 rental locations in Detroit. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  Yes