Book Avis car rentals in Detroit

Reviews for Avis in Detroit

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4.0

In the office three times to get the correct vehicle before someone finally got up from behind the counter to helpReviewed 2022 May 01

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2.0

The customer service representative was extremely unpleasant and combative. From the moment we walked in, there was an attitude of hostility. Simple questions were answered with abrupt and unhelpful responses. I was not expecting for the red carpet to be rolled out for me and I understand that the night shift may come with a bit less of a cheerful attitude but her abrasive attitude was completely unnecessary. What was particularly disheartening was the fact the woman behind us in line was greeted warmly and helped promptly. It was clear the service representative decided she did not like us from the moment we walked up. We nearly cancelled our reservation and left for another rental car company but luckily the manager Zachariah came to the rescue to assist with our reservation when the woman “helping” us decided to disappear while we waited. If this Russian roulette of service representatives is what I can expect from Avis, I don’t plan on using their service in the future.Reviewed 2022 Mar 07

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2.0

I booked through Kayak and the price was $70, including taxes. When I dropped off, multiple charges I never agreed to were added and the total became $140, including $32.99 for waiving the extra insurance and $16.99 for a fuel surcharge when I didn’t use any of their fuel. So a good price became a bad price.Reviewed 2022 Feb 13

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10.0

Great experience Excellent customer serviceReviewed 2022 Jan 01

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2.0

We were overcharged and almost missed our flight because they took so long to correct the error.Reviewed 2021 Oct 25

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5.9

Staff was incredibly kind and patient but Avis corporate is failing their people. The line was out the door when I arrived from my flight because Avis has not employed enough people to work the desk. This location shares a facility with Avis's other labels (Payless and Budget). The layout for which line reached which label was unclear but the shuttle drivers were able to help direct confused customers. Once it was your turn to work with the staff, they were kind, helpful, and positive (despite being overworked themselves). The car was also not very clean. It was clear that someone had smoked in the car at some point recently (presumably an earlier customer). Hard to stomach paying the daily rate with this company, despite the great in-person staff.Reviewed 2021 Aug 16

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3.6

Pros:Drop off was easyCons:Waited almost 2 hrs in line to get car.. only one person working behind the desk.. with no sense of urgency to move people along.. the mist unorganized ever experienced!Reviewed 2020 Aug 30

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5.6

Pros:Staff i detroit pickup was not very helpful, the man did not explain anything, and didnt know why I was getting charged 50 dollars over the original quote. I fueled up before returning and the person at the drop of said i did t need to since the gas was included in the deal.. sooooo i spend 40 bucks to fuel something i didnt have to. Going back to enterprise with my crewCons:CommunicationReviewed 2019 Oct 25

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10.0

Pros:Buses were easy to find, rental desk was fast, car was fine.Reviewed 2019 Apr 30

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3.2

Cons:2 hrs to pick up reserved vehicle Same as flight timeReviewed 2019 Apr 29

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2.8

Pros:NothingCons:The check in process took about 30 minutes. The car smelled like marijuana........it was so bad that my clothes smelled like it when I went to my meetings. I had a couple clients comment about it.......Reviewed 2019 Feb 08

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10.0

Pros:So easy! Everyone was very friendly and fast. That was my best big city airport rental experience ever!Reviewed 2018 Sep 24

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• 5.0 /10Payless Car Rentals at Detroit
• 4.8 /10Budget Car Rentals at Detroit
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• What is the most popular rental car from Avis in Detroit?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Avis in Detroit.

• How many car rental locations does Avis have in Detroit?

  Avis has 1 rental location in Detroit. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  No (According to our data)