2.0
Will never use Avis again!Reviewed 2023 Nov 10
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6.0
GentReviewed 2023 Oct 26
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2.0
The staff were friendly but waited in line for an hour to pick up my rental.Reviewed 2023 Sep 25
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3.6
Pros:Drop off was easyCons:Waited almost 2 hrs in line to get car.. only one person working behind the desk.. with no sense of urgency to move people along.. the mist unorganized ever experienced!Reviewed 2020 Aug 30
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5.6
Pros:Staff i detroit pickup was not very helpful, the man did not explain anything, and didnt know why I was getting charged 50 dollars over the original quote. I fueled up before returning and the person at the drop of said i did t need to since the gas was included in the deal.. sooooo i spend 40 bucks to fuel something i didnt have to. Going back to enterprise with my crewCons:CommunicationReviewed 2019 Oct 25
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10.0
Pros:Buses were easy to find, rental desk was fast, car was fine.Reviewed 2019 Apr 30
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3.2
Cons:2 hrs to pick up reserved vehicle Same as flight timeReviewed 2019 Apr 29
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2.8
Pros:NothingCons:The check in process took about 30 minutes. The car smelled like marijuana........it was so bad that my clothes smelled like it when I went to my meetings. I had a couple clients comment about it.......Reviewed 2019 Feb 08
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10.0
Pros:So easy! Everyone was very friendly and fast. That was my best big city airport rental experience ever!Reviewed 2018 Sep 24
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5.2
Disappointed in Avis quality controlPros:The Volvo V60 was an awesome car overall — really comfortable, responsive and got good gas mileage.Cons:Almost everything went wrong with this 3 day rental. I wasn’t on Avis Preferred yet that’s my tier listing. The car class we ordered (intermediate SUV) wasn’t available although the parking lot was PACKED with SUVs — we tried to take several others but “they weren’t in the computer” (in all fairness, our agent, Sara, was really great — it appeared to be a back office and operations staff problem). Since we had waited 45 minutes already, we swapped UP to the Volvo V60 - the car stank of cigarette smoke, it hadn’t been washed (why was it in the system if it hadn’t been cleaned?) and it had big scratches on three sides. We stopped at the exit gate and had the nice guy there fill out a damage report including the smoke. Then the low tire pressure guage went off — we filled up the tires and it still stayed on the whole weekend — stressful! We had guests who told us our car stank of smoke.... When we returned it, there was no one there to do a check in (on a Monday at 5pm) for 15 minutes... THen I had to show him my damage report — he wanted to take it — I told him “no way - this is MY copy and you have your own.” Guess he gave up and just charged me. Probably someone else is getting the car without a cleaning also... Detroit - get your act together!Reviewed 2018 May 08
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8.0
Pros:It was easy to drop offCons:Waiting for a bus in the cold was a little longer than I would have likedReviewed 2018 Apr 03
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4.8
Cons:Car was filthy at pickup. Salt on floor mats, sticky gunk in cup holders.Reviewed 2018 Jan 21
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