Book Dollar car rentals in Detroit

Reviews for Dollar in Detroit

Recent reviews

Traveler rating

Excellent

52

Good

25

Okay

29

Mediocre

31

Poor

0

Find reviews that mention:

car was cleancustomer service

get the cargreat experience

car i reservedcredit card

rented the cargreat value

friendly staffpick up and drop

great pricenever rent

4.0

Long line at the pick up desk, and only one person working. About 20 minutes later, another person came, and it took her about 20 minutes to get situated and log in the system. Excuse was they have a new system and she had to reboot her computer. Then, she told be I had to pay for an upgrade to a Rogue, but that is what I had already reserved. She rechecked, and confirmed. Then, I had to pay an additional daily fee to add me as a driver. I explained when I made the reservation, it was paid by my husband's credit card, even though he cannot drive, he paid for it. The on line reservation would not allow me to change the primary driver to me, so didn't think it would be an issue. At DTW, suggest putting the sign for Dollar with the Hertz sign. We walked down to the Dollar sign, and was surprised to find out he needed to walk back to Hertz.Reviewed 2022 Jul 05

review from

10.0

Nice and quick processReviewed 2022 May 31

review from

10.0

Everything was perfect except the driver's seat of the Camry was like sitting on a piece of wood.Reviewed 2022 May 24

review from

4.0

Windshield wiper blades were worn and torn. Had to drive in rainstorm and I had a very hard time seeing. Safety hazard. Paid for a full size car and was given a midsize car. We left there feeling ripped off. We have never complained about a rental car before because we were always happy with them. This time was very different. Susan BensonReviewed 2022 May 15

review from

8.0

We had a generally great experience but when we arrived, there was not a car in our category, though we were sent to the lot twice with assurances there was. It took us about half an hour to get a vehicle. The staff member on duty was very helpful and gave us an upgrade that we really enjoyed. She deserves a medal, but the system needs to run more smoothly.Reviewed 2022 Apr 11

review from

2.0

Flight was late and called upon arrival for oickup to be notified thst company would be closed by the time I got bags and arrived… asked for options solutions only to be told nothing they could do and come back Monday. This was Saturday. Went ahead took a shuttle to rental area hopefully to maybe get another rental company. Hertz group on same counter as Dollar honored my reservation made with dollar and said they do this all the time. There were 3 other people there doing same thing and they took car of all of us and luckily they had a car for me too. Very poor customer service on dollars part and non of us will make the mistake again with dollar. A little training and maybe compassion might go along way cause it “ain’t all about the Dollar”Reviewed 2021 Dec 15

review from

6.0

Everything was good until the bus driver dropped us off at the Wrong terminal. He never asked what airlines we were flying so we assumed there was only one stop so we got out on the first stop.Reviewed 2021 Nov 30

review from

2.0

It took over an hour to get our car!!!Reviewed 2021 Nov 22

review from

8.0

Staff at counter and driving shuttle were very good. Price was quite high compared to past rentals with Dollar. During a minor routine traffic stop, a check of Illinois plate created some confusion for Roscommon Sheriff’s office when deputy said vehicle did not come back as rental but to a private owner. He told me it seemed unusual, reviewed rental agreement and told me to give his name and department should the need arise later on. Still don’t know what that was about. But otherwise, vehicle was quite satisfactory and met all our requirements just fine.Reviewed 2021 Nov 18

review from

4.0

Outrageously slow at the countaer to pick up the car.Reviewed 2021 Nov 16

review from

10.0

The pricing will cause me to reevaluate other options in the future. Service and the crew at the return were terrific!Reviewed 2021 Nov 09

review from

3.6

Cons:Arrived to pick up reserved car. Was not available. Clerk was rude and blamed me. I called customer service who hung up on me. Then my membership was deleted. I am now with enterprise. Very happy there.Reviewed 2019 Feb 17

review from

More

• 8.0 /10Enterprise Car Rentals at Detroit
• 4.2 /10Avis Car Rentals at Detroit
• 7.9 /10National Car Rentals at Detroit
• 5.0 /10Payless Car Rentals at Detroit
• 4.8 /10Budget Car Rentals at Detroit
• 2.0 /10Hertz Car Rentals at Detroit
• 6.0 /10Thrifty Car Rentals at Detroit
• 7.8 /10Alamo Car Rentals at Detroit

• What is the most popular rental car from Dollar in Detroit?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Dollar in Detroit.

• How many car rental locations does Dollar have in Detroit?

  Dollar has 1 rental location in Detroit. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  Yes