Pros: After standing in a line for an hour to get our car, we were told they had no cars available. We had made the reservation January 14th and paid in full. We were to pick up the car March 26th. Thankfully a friend let us borrow a car. We have not yet been refunded and it has been 10 days. Needless to say we will never use dollar rental again.
Cons: Better manage the cars availability and contact customers far in advance if they can not fulfill their commitment. Also, provide refunds immediately if they can’t provide the promised car.
Pros: Car was nice.
Cons: Long wait at pickup. Only one staff member working (who was very friendly and did her best). Rate was a bit expensive for Detroit.
Pros: Staff was friendly - under staffed - just one agent working - should have been staffed with more
Cons: additional staff - also, poor job of cleaning and prepping rental
Cons: Have cars available
Cons: The car was filthy inside which is very concerning considering covid. The car smelled horrible. The car smelled like someone had smoked marijuana in it.
Pros: We were never told that Dollar was now handled by Hertz. It caused great confusion.
Cons: Better communication that there was a change in pick up location.
Pros: Why did I pay $300 upfront to Kayak and then $700 when I arrived at the rental?? What did I even pay for with the $300?? Makes no sense, total scam. False advertising
Cons: Give me a refund
Pros: Staff was great and drop off was easy
Cons: The vehicle I rented was the worst vehicle I ever rode in. The seats were short and put pressure on the legs plus they had a high spot on them that hit right on your private parts that was down right on comfortable. The radio was not easy to get cannels that were not preset. the cruse control was a pain to get set.
Pros: Clean, fast reasonable price
Cons: Airport signage could be better explaining that Dollar was tie in with Hertz
Pros: Counter staff was courteous and helpful Timely. Somewhat lengthy wait time to get the car they said they were cleaning it I would say roughly 40 minutes wait time
Pros: Staff was friendly.
Cons: No ice scaper in car, in Michigan, in late November. The rental car shuttle took > 45 min for pickup and the drive was maskless and signing.
Pros: Lady at counter was very nice
Cons: Cheaper rates?
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Dollar in Detroit.
Dollar has 1 rental location in Detroit. Take a look at our Dollar rental location map to find the best rental cars near you.