Guest reviews
Overall rating
7.9
Good
Based on 74 reviews
Cleanliness
7.8
Comfort
8.0
Pick-up/Drop-off
7.8
Value for money
8.1
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
16
7
2
3
9
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: Clean car and free upgrade
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8.0
Pros: Staff very friendly and helpful.
review from
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8.0
Cons: Make sure your cars look clean. Its not the first time I received a cars dirty.
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4.4
Pros: Staff was friendly
Cons: Vehicle was awfully dirty inside and out. Was the pandemic going on I felt the company would be taking better precautions to ensure cleanliness. My last time using Alamo
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8.0
Pros: I enjoyed the new car.
Cons: Very nice
review from
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2.0
Pros: I reserved a luxury car (Cadillac or similar). On arrival I was told there were no luxury cars.I was offered a VW SUV instead. Not exactly a luxury car, or even similar. I was given no explanantion. The rate was adjusted, at least.
Cons: Could've had the damn class of vehicle I reserved.
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2.0
Pros: Your company is not synchronized with Alamo car rental availability
Cons: I would like you not to make reservations if there is no availability of vehicles because you not only made me waste time, but you put me in difficulties , since the Alamo company denied me the vehicle arguing that they did not have available vehicles.
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8.4
Cons: Cleaner car.
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7.6
Good value
Pros: I think that it was a good value for returning the car at a different location. Alamo also changed the pickup location charging a very small fee.
Cons: The car was fine, but a somewhat dirty on the outside.
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10.0
Pros: The car that was chosen was nice and rode smooth. Process was simple and easy. Explained the fees and charge.
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10.0
Liked our vehicle
Pros: Liked the Rogue. Comfortable. Good gas mileage. Friendly and helpful staff.
review from
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2.0
Refused Service when I went to pickup car
Pros: Service lady presented argument over credit card.
Cons: Service lady enability to process reservation and issue car.
review from
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