Guest reviews
Overall rating
7.1
Good
Based on 44 reviews
Cleanliness
7.3
Comfort
7.5
Pick-up/Drop-off
6.7
Value for money
6.9
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
8
3
4
3
5
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3.6
Pros: I waited for an hour and 20 minutes when I gave up just before midnight. There were 10 people in line total. Didn’t get my car and got a hotel.
Cons: Double / Triple the staff.
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2.0
Cons: To insure a car was available
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3.6
Pros: nothing
Cons: They gave me a 12 person passenger van after I booked a compact car!!
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10.0
Pros: Yes very helpful
Cons: Great car
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4.0
Hmmm
Pros: The car arrived late. It had over 100 k in mileage and had a oil change light on the entire time which it was delivered to budget by another budget with this issue and I drive home 300 miles. Also when I got just about home, I had to stop for gas and it did not have a gas cap. I am returning the car today. Stain on passenger seat
Cons: The girl who picked me up was very sweet but when we got back the other girl told her they been waiting and they checked them out first which I didn’t like as although my train was late arriving even eithbcalls the person picking me up was also 30 minutes late and it was raining so I should have been waited on first.
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5.6
Falls Flat
Pros: Pick up was quick and easy.
Cons: The car was not clean and the low pressure tire indicator was on. I had to take my time to have the tires queccked
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10.0
Hassle free
Pros: I really liked how I was able to go online to make my reservation the same day and was able to get want I wanted without any hassles like the other local car rental places.
Cons: No complaints
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2.0
Pros: Nothing
Cons: Budget did not have any cars for me at all. I want a refund for the insurance I could not use.
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5.2
Cons: Rental was not clean. Feet print were visible on the front windshield
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5.2
Not worth it
Cons: Rude staff, overpriced as well.
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6.8
Took over an hour to pick up
Pros: Good: The car was good, clean, low mileage. Drop off was really smooth and easy. The rate I was quoted when I made the reservation was dramatically different than the rate that the system was showing when I picked up the car, but the rep caught that and adjusted the rate in the system for me.
Cons: Bad: During pickup, the Budget desk was closed at the airport and I was redirected to Avis. There was a line of about 10 people and only one Avis rep. It took over an hour to get through the line. The rep apologized and told me that there were a bunch of long term rentals, which required three separate contracts to be filled out by hand for each of those customers. There has to be a better way to handle this, and as a software engineer at abqsoft.com who builds these types of systems for my clients, I was very disappointed with the inefficiency of Avis' system and it desperately needs help. Their systems and procedures created a situation that was so painfully slow that I will likely never use Budget or Avis again when I visit Fayetteville.
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10.0
Pros: liked the kia soul and liked the price
Cons: no one at Logan airport to receive car and give me a receipt
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