Guest reviews
Overall rating
6.0
Good
Based on 35 reviews
Cleanliness
6.5
Comfort
6.4
Pick-up/Drop-off
5.8
Value for money
5.7
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
5
6
2
2
10
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2.8
Pros: Late notice, he had a vehicle!
Cons: The clerk spoke and probably did not understand me very well resulting in a $68 overcharge for my 4 day rental and I had to stand waiting for the previous customer for over 45 minutes! Please read everything!
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2.0
Pros: Nothing. They didn’t have the vehicle I selected and they didn’t refund my $33 deposit
Cons: Refund my money if you don’t have the vehicle I requested
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10.0
Pros: Perfect for the family
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2.0
Pros: Nothing.
Cons: Better customer service, have more cars and give all payments details before hand
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6.4
Pros: no, very stand offish!!!
Cons: it seemed as if the agent read from a script... NEVER looked me in the face...
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2.0
Pros: Horrible service never renting from here
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6.8
Pros: Staff was good when I dropped off and understanding of my issue. They further discounted the rental for me to compensate for the inconvenience.
Cons: The car was not cleaned well when I picked up. There was a lot of dirt and mud around the exterior crevices and door jambs as if the truck was taken off road by the previous renter. Windows inside were filthy and there was no window washer solvent left. Dash was also dusty.
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10.0
Pros: I wish I could remember how to spell her name. She was the friendliest customer service rep I've had in a long time.
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5.2
Lady at desk was great, buuuuut...
Pros: The lady at the desk was great and made every effort to get us or car at the quoted price. However, we haven't rented a car in years and we're not familiar with the details. She was very polite despite our frustrations and was very professional.
Cons: I booked the car with a debit card but apparently you can't rent a car with a debit card without a credit check and paying extra. This should have been stated when I made my reservation. We brought a credit card but it was in my wife's old name and so we couldn't use it since it didn't match her licence. At the nice desk ladies suggestion, we tried to find a different ID with her old name on it but she didn't bring her whole purse on this trip. It was very frustrating. I had to get a ride to pick up the car and then my wife had to uber back up there with her credit card only to be told that wouldn't work as well. This could have been solved at the reservation point easily by stating you need a matching licence and credit card to book the car in the first place. Very disappointing.
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10.0
Easy and friendly
Pros: Really easy pick up and drop off and the associate behind the dresk was friendly.
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2.8
Ripped me off!
Cons: Charged me double the rate I made the reservation for. i never should have been required to pay outrageous rate that didn't match the reservation. If I wasn't in need of quickly getting to my destination, I would have walked away from the pickup counter and used a different company.
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2.0
Didn't have a car
Pros: The guy at the counter was professional and he tried to help me find a car with another agency.
Cons: I arrived at the airport and they didn't have a car to rent. The guy was professional but he did the company didn't provide him with a car.
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