Pros: Kayak took a reservation
Cons: Hertz could have had a car
Pros: The staff at the Fayetteville location was extremely helpful and pleasant.
Cons: $200 security deposit wasn’t included in the estimation provided and it was never mentioned in any emails until I spoke with the agent at the Fayetteville location.
Pros: Very friendly staff, very informative, and helpful.
Pros: Size and price we’re good.
Cons: Size and price we’re good. When returning car there were no slots for hertz and no employees there at the time. So we took a chance and just left it in another rental car slot.
Pros: Nothing, don’t use hertz unless you wanna get hurt.
Pros: Nothing about that Hertz location was positive
Cons: Wait time and customer service
Pros: Nothing. After waiting two hours after my appointment for them to clean the car, they denied to release the vehicle to me because I didn’t have a credit card. I offered my debit card but they wouldn’t accept it. I offered to have my mom sign a form and use her credit card Hertz said no.
Cons: I was charged $88 for a service I was not provided. I am trying to get the money refunded. They did not allow me to rent the car but charged me anyhow.
Pros: Staff at pickup were fairly pleasant but did not care that I was frustrated that my car size was not available although it said it was online. I was not happy that I had to pay for an upgrade. She told me that I can't rely on the 3rd party vendors like Kayak
Cons: The staff at the drop off were very nice folks. The pickup location... not so much. When I reserved the car on Kayak I reserved an economy sized car or whichever the smallest one is. Kayak confirmed the availability online and told me that one was available. Upon my arrival I was told that none were
Cons: Vehicle was not clean-rear passenger window look like a kid had a spit design, could not add my phone - had to delete others info, gas needle moved before I got to Walmart and lastly under the seat was a couple of nuts (yes, I’m allergic).
Pros: No car available...and they didn't offer any solution, went nextdoor to budget and drive away with a car, thanks budget
Cons: Obviously overbooked, and no car available .....
Overall good experience
Pros: Price was fair, customer rep did a good job helping me.
Cons: My reservation was for full size but they ran out. Still had plenty of room tho.
Worst company ever
Pros: Woman at counter in Fayetteville was excellent! Very helpful and nice.
Cons: Hertz overall is the worst company ever. This is the thirds car in three months and each one has had issues and hertz took care of none of them. One lady told me they don’t have the manpower to help fix their cars and if I wanted working windshield wipers I would have to pay for them myself
Hertz has 2 rental locations in Fayetteville. Take a look at our Hertz rental location map to find the best rental cars near you.