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10.0
Awesome price! Car was a great value & great on gas!Reviewed 2022 Mar 23
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4.0
Even thought I called a week, and again a day in advance to confirm reservation, I was told the morning of the rental that if I didn't arrive at the office when it opened, I could not be guaranteed a vehicle. The car that I was given smelled so terribly of disinfectant, we had to purchase bottles of vinegar to dissipate odors. We also had to leave windows open at night and wash all clothes that came in contact with seats and floors.Reviewed 2022 Mar 10
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2.0
The website added a pick up location away from where I asked. I was very specific in my search to ask for a specific airport pickup. and when we arrived at the airport site they said they had no reservation, the site where our reservation was closed, they had no cars at all. They offered no help other than yo try the other car rental counters in the airport. Flip side was Thrifty/Dollar who offered many suggestions for dealing with Alamo (try Uber to hotel & Uber back in the morning), and then worked hard to not only find a car my husband could fit in, but reduced the price as best they could to come close to matching the price we got from Alamo.Reviewed 2022 Feb 23
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1.9
Wasnt told the whole balance had to be available on a credit card even though I had it all in cash. So I couldn't rent the car.Reviewed 2021 Aug 03
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8.0
Pros:Good staff and return was easy.Cons:We were moving things and the back area was tight. We could have used more room.Reviewed 2021 May 11
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8.0
Pros:Drop off awesomeCons:Received car with ZERO miles to empty in a strange city had to find gas station that luckily was a block awayReviewed 2021 Apr 20
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10.0
Pros:Very professional..Great Customer Service.Cons:NothingReviewed 2021 Jan 05
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10.0
Pros:Very goodReviewed 2020 Oct 31
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8.8
Pros:Ryan at rental and Dante at dropoff were excellentCons:more convenient pickup and dropoff locations at more reasonable priceReviewed 2020 Oct 16
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10.0
Pros:Staff was great. The agent was Very helpful even though he was standing outside in the hot sun. Great guy.Cons:Nothing - it was great.Reviewed 2020 Apr 06
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6.4
Pros:People were mostly friendlyCons:Car broke down then we were downgraded to a smaller vehicle.Reviewed 2020 Feb 14
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2.0
Cons:Pick-up was scheduled for 3 p.m. on Christmas Eve. We arrived at the downtown Tampa facility at around 3:50 due to a flight delay only to find the office closed, with s note on the door that it would reopen on 12/26. Fortunately, we were staying with family on 12/24 and 12/25 so didn’t need the car. However, when I showed up at 8 a.m. on 12/26 to pick up the car for a trip to Fort Myers, I was told that there were no cars available at any Alamo facility in the Tampa metro area. The manager snd staff made no efforts to help, Fortunately, I was able to find a car at Hertz, albeit at 2.5x the rate I’d reserved at Alamo. Terrible experience.Reviewed 2020 Jan 01
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