8.0
Pros:Friendly, quick staff. No issues whatsoever.Cons:The vehicle was very basic. This wasn't really a problem based on our needs and we did choose economy, but I can't think of anything else that could have been better- other than maybe price but I realize this is a supply/demand issue.Reviewed 2021 Apr 26
review from 4.0
Pros:Once we actually got to a staff member (after waiting in line for over an hour because the Payless, Avis, and Budget counters were all combined), he was very polite and helpful. The car was new and it was very nice. Drop off was an ease.Cons:A warning at least would have been nice about the lack of staffing or the possible extended wait times. The fact that I set a pick up time and expected to go to the counter to get my car, but waited in line for over an hour instead was frustrating to say the least. I have appreciated an offered substantial upgrade or refund for the inconvenience.Reviewed 2021 Jan 19
review from 4.8
Pros:I like the vehicle.Cons:The truck was not cleaned inside or out from the previous renter. We found water bottles, toothpaste, towels, Etc. It should be noted on my paperwork.Reviewed 2020 Jan 24
review from 8.4
Cons:A somewhat different type of car than we booked (got a minivan instead of an SUV) but it did the job well enough.Reviewed 2019 Nov 06
review from 9.2
Pros:The staff member in Tampa was terrific. We wanted to rent a Jeep Cherokee, and he went out of his way to ensure we got one. Thanks!Cons:The car was overall very clean, but there was a bit of sand in the back seat of the vehicle. I suppose that's to be expected since it was Florida and beach season. At any rate, it didn't bother us in the slightest and the experience was great.Reviewed 2019 Oct 14
review from 4.0
Cons:There is no customer service department available to call.Reviewed 2019 Mar 31
review from 2.4
Cons:The address provided for the car rental center was an abandoned lot. I called the 800 number and they didn’t know that either. When I went to the airport location, they said “sorry, that happens all the time. I don’t knuw why they haven’t changed it.” Absolutely unsatisfactory.Reviewed 2019 Mar 31
review from 2.8
Cons:Car had very high mileage, very dirty at pickup, car safety features did not work.Reviewed 2019 Mar 24
review from 10.0
Cons:Service was professional, quick and efficient. I would definitely rent with them again and recommend the serviceReviewed 2019 Mar 07
review from 10.0
Pros:John Diaz was fantastic and got us on our way in a timely manner. Check-in could not have been faster.Reviewed 2019 Feb 26
review from 4.0
Cons:The pickup line was 6 customers and took over 45 minutes. My category of car wasn’t available so I got stuck with a truck. The agent was incredibly slow.Reviewed 2019 Feb 21
review from 8.8
Pros:staff friendly and helpful but twice on pick up, I was sent to space in Tampa where there was no car. frustrating so late at night but at least there was staff in the garage area to help me . drop off was very easyCons:see aboveReviewed 2019 Feb 21
review from