Book Payless car rentals in Tampa

Reviews for Payless in Tampa

Recent reviews

Traveler rating

Wonderful

30

Very good

35

Good

11

Okay

38

Fair

25

Mediocre

0

Poor

98

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car was cleannever rent

get the carcar smelled

car availablecredit card

great priceeven though

said they wouldgreat value

customer servicecar was dirty

friendly staff

6.0

Two customers for one vehicle. Car had a bad smell. Car had damage to driver’s side. Rear hatch was damaged. The wait at pick up was delayed, because Payless was closed at airport. Not happy with experience.Reviewed 2023 Feb 02

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6.0

Only two clerks to help lots of travelers. Waited in line over an hour. When it was my turn the. Clerk first apologized and was very friendly.Reviewed 2022 Mar 27

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8.0

The windows, especially the windshield, were very filthy both on the inside and the outside!! We could barely see out of it when driving at night. We went and bought Windex and wipes to try to get them cleaner. They were still very greasy looking and smeared and would not come clean. That is dangerous!Reviewed 2022 Feb 12

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2.0

Pick up was merged with Budget/Avis. Took about 1.5 hrs to get through the line. Desk person had thick accent, and talked fast through a mask. There was a misunderstanding, I was charged Loss of Use insurance, and we had to redo the paperwork. Vehicle was delivered with quarter tank of fuel, the interior stank, and I believe a wheel bearing was beginning to fail.Reviewed 2022 Jan 06

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2.0

Payless didn't have any SUVs left for us so they had to borrow one from Avis/Budget. The previous renter had obviously smoked in the car, and perhaps it had been cleaned but still absolutely reeked of cigarette smoke. They didn't have any other SUVs to give us (and they had to borrow this one of course) so we took it, but we had to drive with the windows down the entire trip as the stench was horrendous. Of course, it wasn't Payless's car, but when we turned it in and I informed the Payless attendant about the horrible smell he just blew it off basically and didn't even apologize.Reviewed 2022 Jan 04

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8.0

Pros:Friendly, quick staff. No issues whatsoever.Cons:The vehicle was very basic. This wasn't really a problem based on our needs and we did choose economy, but I can't think of anything else that could have been better- other than maybe price but I realize this is a supply/demand issue.Reviewed 2021 Apr 26

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4.0

Pros:Once we actually got to a staff member (after waiting in line for over an hour because the Payless, Avis, and Budget counters were all combined), he was very polite and helpful. The car was new and it was very nice. Drop off was an ease.Cons:A warning at least would have been nice about the lack of staffing or the possible extended wait times. The fact that I set a pick up time and expected to go to the counter to get my car, but waited in line for over an hour instead was frustrating to say the least. I have appreciated an offered substantial upgrade or refund for the inconvenience.Reviewed 2021 Jan 19

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4.8

Pros:I like the vehicle.Cons:The truck was not cleaned inside or out from the previous renter. We found water bottles, toothpaste, towels, Etc. It should be noted on my paperwork.Reviewed 2020 Jan 24

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8.4

Cons:A somewhat different type of car than we booked (got a minivan instead of an SUV) but it did the job well enough.Reviewed 2019 Nov 06

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9.2

Pros:The staff member in Tampa was terrific. We wanted to rent a Jeep Cherokee, and he went out of his way to ensure we got one. Thanks!Cons:The car was overall very clean, but there was a bit of sand in the back seat of the vehicle. I suppose that's to be expected since it was Florida and beach season. At any rate, it didn't bother us in the slightest and the experience was great.Reviewed 2019 Oct 14

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4.0

Cons:There is no customer service department available to call.Reviewed 2019 Mar 31

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2.4

Cons:The address provided for the car rental center was an abandoned lot. I called the 800 number and they didn’t know that either. When I went to the airport location, they said “sorry, that happens all the time. I don’t knuw why they haven’t changed it.” Absolutely unsatisfactory.Reviewed 2019 Mar 31

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• What is the most popular rental car from Payless in Tampa?

  Compact (Toyota Auris or similar) is the most frequently booked rental car type from Payless in Tampa.

• How many car rental locations does Payless have in Tampa?

  Payless has 1 rental location in Tampa. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Tampa airport (TPA)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Tampa airport (TPA)?

  Yes