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2.0
The associate at the sales counter was over persistent in the "upselling" and did not provide honest information to support the reason why the "upselling" (insurance, daily tolls, etc) which ended up costing a lot of money that wasn't necessary. Additionally upon selecting the vehicle and proceeding to the "check-out" there was only one individual at the booth and we had to wait for over 35 minutes in the car in line to be able to exit the parking garage with the vehicle.Reviewed 2023 Jan 20
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10.0
Simple, easy and convenient pickup of vehicle.Reviewed 2023 Jan 01
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10.0
Great price when booking through Kayak. Friendly employee.Reviewed 2022 Dec 28
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6.0
I was extremely disappointed that the clerk at the desk who very insistent that I upgraded the car for ‘safety purposes’ and bought the fuel and additional insurance packages, which was discomforting and intimidating. When I vehemently rejected the offers, they then had the audacity to surreptitiously add the insurance to the ticket anyway, before quickly closing the ticket and telling me where to go to collect the car. It was very deceitful and I was only aware of this upon returning the vehicle. Admittedly my naivety was not double checking that additional items had been added after specifically turning them down - however this was not what I expected. On a positive, the rest of the staff were very polite and helpful, and the hire went smoothly apart from this.Reviewed 2022 Nov 08
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10.0
Ease of pick up and drop offReviewed 2022 Oct 24
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2.0
Cancelation policyReviewed 2022 Oct 20
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10.0
really appreciate the one way drop offReviewed 2022 Oct 19
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2.0
First of all when I ordered my car I asked for a car at the Tampa airport when I got my confirmation it’s a Fowler Road how was I supposed to know that Fowler Road wasn’t where the airport was. Later I Had asked to cancel which would be another $100 or to change it to the airport would be $400 so we went to pick it up on We had to get a ride there.Fowler Road and returned it that same day so the cost would only be the cost that was giving to me very disappointed in this whole system we returned the car the same time we picked it up so we would only have that charge I’ll never go to Hertz again I will tell all my friends and family never to go to Hertz again and it will also be on my twitter. Very disappointed. Wasted close to 3 hours of my holiday. Had to get a ride to pickup and return ride. Never will hertz be on my holiday use list. We are out $109 for a car we never used and gas money for someone to drive us and take us back we used Uber to get back to the airport another $44. Never againReviewed 2022 Sep 28
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10.0
Simple process to collect. Car was clean, Automated system didn't recognise UK card so had to go to desk but other than that excellent serviceReviewed 2022 Aug 29
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4.0
There were a number of electrical issues with the car, and they "upgraded" me to a much larger, far less fuel efficient car without giving me any option. The sensor on the blind spot was faulty and dinged off and on across my 22 hour drive, and the audio controls also had issues. The stereo would randomly jump or drop significantly in volume, and the sensor for the trunk was also faulty, frequently saying the trunk was open when it was not, and would come on randomly while driving.Reviewed 2022 Aug 15
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10.0
Our Rental Agent Kiara went above and beyond and helped make a horrible experience a little better she was very patient and professional through the entire experience; she is definitely management material (was a lil surprised to hear she wasn't) but she is truly a great asset to HERTZ and came through in our time of needReviewed 2022 Jun 29
review from![cheapflights]()
2.0
Hertz did not have a desk in the airport i was supposed to pick up the car, and left me stranded. I had to cancel the rental and get a car from one of their competitors.Reviewed 2022 Jun 26
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