Find reviews that mention:
2.0
my reservation got cancelled without any warning.Reviewed 2023 Jan 30
review from![kayak]()
2.0
Line up to pick up car was over 1.5 hoursReviewed 2023 Jan 29
review from![kayak]()
4.0
Even with a reservation had to wait 45 minutes in line, the car had multiple scratches and defects, not very cleanReviewed 2023 Jan 21
review from![kayak]()
10.0
Excellent service !!Reviewed 2023 Jan 06
review from![kayak]()
2.0
Can’t rent without a credit card even though it says you can. Also when I got to the counter the lady one desk over called me to let me know they were sold out of carsReviewed 2022 Dec 28
review from![kayak]()
2.0
Took over an hour at pickup and brought car back full of gas and 2 hours later was charged 15.95 for gas along with other misc charges and fees. Was told it would be $64 and final was $83. Will never do business with these crooks again.Reviewed 2022 Dec 15
review from![kayak]()
6.0
The only issue I had was with the return. Picked up the vehicle about 4 hours later than originally planned because flights were late and missed connecting flight. Originally planned to drop off vehicle at return location at 8:00 p.m. I travelled on the mid-night flight out of Calgary but flight was delayed just over an hour. By the time I got to Toronto and US Immigration my connecting flight had already left. The airline reschedule me on the next available flight which departed 4 hours later. I called Budget and explained what had happened and was told no problem. They will hold the car. Picked up the car and drove to my destination (1 hour, 10 Minutes) away. By this time I was extremely time and now 40 hours without sleep. I called Budget and asked if it would be okay to drop the car off early next morning. I was told there will be an additional charge because I was supposed to drop the car off by 8 p.m. even though the car was picked up 4 hours later than planned. I was disappointed with their decision since the vehicle would of been returned several hours before the 24 hours expiry. Because of this Budget is now at the bottom of my list as a rental option.Reviewed 2022 Dec 12
review from![kayak]()
2.0
Fire the guy that checked me in. He was beyond rude and condescending. Terrible!Reviewed 2022 Nov 20
review from![kayak]()
2.0
the worstReviewed 2022 Nov 18
review from![kayak]()
10.0
Easy pickup, quality vehicle. Insurance cost always gets me.Reviewed 2022 Nov 15
review from![kayak]()
2.0
I was in line for nearly two hours to pick up the car.Reviewed 2022 Nov 14
review from![kayak]()
2.0
The lineup at the counter was way too long. 2-3 agents for a lineup of 30 people or so. I ended up abandoning my reservation and taking an Uber.Reviewed 2022 Nov 12
review from![kayak]()