Guest reviews
Overall rating
7.0
Good
Based on 19 reviews
Cleanliness
6.9
Comfort
7.3
Pick-up/Drop-off
6.8
Value for money
7.0
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
2
3
1
0
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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8.0
Pros: Drop-off was super easy, but pick-up was long.
Cons: Out of the five people working when I picked up the car, only one was actually helping customers.
review from
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2.0
Pros: I reserved a car and went to go pick it and they were closed. I called customer service and nothing. Would be nice if I knew that they were going to be closed and I wouldn’t have paid for a rental.
Cons: They could have their hours up online instead of on a sheet of printer paper on the door so no one gets tricked into renting a car they can’t get!
review from
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2.0
Cons: 1st vehicle was old and broke down with a transmission problem. It took two hours to get a replacement vehicle while stuck on the road with my family. 2nd vehicle had a warning light that came on the dashboard "Regular service maintenance required "
review from
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7.2
Cons: The car smelled like smoke. Would have been nice to have someone walk through the features of the car. Took a long time to figure out all of the new controls.
review from
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10.0
Pros: The staff was friendly and helpful. They were flexible with my pick up and drop off
review from
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2.0
Pros: i did not rent a car because they did not honor the reservation.
Cons: I did not rent a car because they did not honor the reservation. I reserved a car a month ago and when I arrived, they told me they were sold out. They did not try to find a nearby car. They told me to go to the airport which is more than 45 minutes away. I was not guaranteed a car when I got there so I cancelled my reservation.
review from
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6.0
Cons: DON'T KNOW COULD GET A CAR!!!!!!!!!!!!!!!!!
review from
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9.6
Convenient location, great staff
Pros: The agency is just a block from the downtown Hilton and Marriott, and close to many other hotels. There was a large staff so it was quick and professional.
Cons: A little pressure to buy more insurance than I wanted.
review from
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7.2
SUV Class Confusion
Pros: Reserved a Jeep Grand Cherokee...was given a Ford Escape. Notwithstanding an off-road discussion, the Ford Explorer is nearly identical to a Jeep GC in size, stature, road manners, etc. The Escape is TWO models below an Explorer (with the Edge in between). How can rental companies consider the Escape and the Grand Cherokee to be in the same class? Is it because they also consider a four-door Fiat 500 to be a compact suv? That is also ridiculous.
Cons: I received a much smaller car...with Zero other options to change...
review from
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- Supplier choice rental cars from Budget in Atlanta are around 39% cheaper than other car types, on average
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