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2.0
They had no car available!!!Reviewed 2023 Sep 25
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2.0
The car was excellent. My experience with Kayak was wonderful as usual. I reserved a car which would make me assume a car was available. I had to wait an hour to finalize my car and the average wait to actually get one was 2+ hours. This significantly delayed travel plans I would expect if a reservation is available, it means a car will be. This needs to be addressed by Thrifty/Dollar.Reviewed 2023 Sep 09
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2.0
We never got a car. Told us it would be 3 hour wait. Why take the reservation.Reviewed 2023 Aug 22
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2.0
Atl airport - did not have car available. Said it could take up to four hours Still waiting for refundReviewed 2023 Aug 17
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2.0
They did not have a car for me to pick up. We had to cancel our trip.Reviewed 2023 Aug 16
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2.0
We booked a car and was told to wait 5 hours only to find out they didn’t even have the car.Reviewed 2023 Aug 08
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2.0
Dollar gave me reservation, but when pickup there is no vehicle. They actually overbooked. this management is the problem.Reviewed 2023 Aug 05
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2.0
Only after being on line for 45 minutes did they let everyone know that they didn’t have cars to my reservations that were there. Instead if you booked in the last week your reservation wouldn’t be honored at all and if you did there was a roughly 3 hour wait after you get to the front the line to get a car. This left hundreds of families including me to scramble to find alternatives last minute. What’s worse in my opinion is that after paying 4x to get a car at another agency they mentioned that this was normal for dollar and thrifty at that location and they were nearly out of cars from last minute cancelled booking that made it to their lines that dayReviewed 2023 Aug 03
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2.0
They didnt have any cars availableReviewed 2023 Jul 31
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2.0
There was a three hour line to pick up the car. Then, we were told it would be a three hour wait once we made it to the head of the line in order to have a car available. We walked away.Reviewed 2023 Jul 23
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2.0
Waited one hour ten minutes in line to get to the counter. Then another ten minutes in the garage, in the Atlanta heat, for a car to be available.Reviewed 2023 Jul 21
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2.0
The pickup process was horrendous. Waited in line for over 2 hours and was told right before reaching the counter that people would need to wait another 1.5 to 2 hours to get a car after leaving the counter. The attendant that took care of my reservation was really nice and was able to get me a car from Hertz that was available right away. That was the only pleasant part of the process. The car and the drop off were great.Reviewed 2023 Jul 17
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