Pros: Return process was easy
Cons: Long line for pickup at Atl. Took 1 hour
Pros: Drop off was easy
Cons: Pick up counter had long line and was woefully understaffed. "Nissan armada or similar" turned out to be a ford flex.
Cons: They substituted down, I needed a four wheel vehicle. The brakes and the suspension was in need of repair.
The clerk at checkout seemed like he would rather be doing anything but working. I’m never using dollar again.
Pros: Friendliness of staff
Cons: My reservation was for a full size suv, my picture on the reservation was of a Tahoe, which is what I needed. When I went out to pick up my car, it was a smaller suv that would not accommodate the 6 people and 7 suitcases we had. Luckily, a GMC Yukon had just been turned in, however, to rent a vehicle similar to what I thought I rented, cost me $400 more!! So my rental cost tripled, not a nice surprise.
Pros: Staff was very slow moving. Arrived on time for my appointment and said it would be aleast an hour before my car was ready. But for an upgraded fee I can get right out.
Cons: Good luck
Pros: I dropped the car off on Monday and they charged me until Wednesday and won't be giving my money back for almost a month as they investigate the issue.
Pros: Dropping off was easy and quick.
Cons: I waited nearly 2 hours for a vehicle that I had a reservation for. My reservation was made four days prior to pickup/arrival.
Pros: Nothing. By the way Kayak, the review you requested was for a Dollar rental in Atlanta not College Park.
Cons: Booked a pickup truck but they had none available. Was offered a mid-size SUV which I accepted, only to find someone else sitting in vehicle after dragging luggage to car. Had to pay top dollar at car rental company next to Dollar for same day booking. Never again Kayak/Dollar.
Pros: Staff was friendly but it was not clear that cars for Dollar were located in the Hertz lit
Cons: Better directions to find the car.
Pros: Car was clean and updated.
Cons: Pickup at the Atlanta airport was a nightmare. They merged Dollar with Hertz and Thrifty. No notice was given by you so I went downstairs to Dollar where a sign directed me back upstairs to a very long line for pick up. It took over an hour to get a car which is an experience I’ve never had at the airport - especially with Avis. They had a line for hertz that was shorter then a separate line for dollar and thrifty with only 2 people assisting.
Pros: Everything was fine except that I waited 3 hours in an extremely crowded lobby to pick up the car. There was 1 person at the counter.
Cons: Someone needs to be enforcing social distancing or a better process needs to be in place. Also, I was told they did not have the size car I needed and let me upgrade at no charge. But what is the point of reserving a car if they aren’t going to have what you reserved?
Pros: We stood in line longer waiting for a reserved and prepaid rental car than the length of our flight. It took us nearly 2 hours to get our rental car. Dollar didn't even have anyone at their location, we had to go to Hertz in order for them to do the Dollar paperwork. They said it was due to covid. So, due to covid, they removed the people from other businesses (which spread out the customers) and made them all go to one line (which bunched up the customers making them more susceptible to covid due to proximity). Whomever come up with that should be fired.
Cons: Clean the vehicle. When we entered the vehicle the radio was so loud that it was ear piercing, and the car stunk of weed. There were sticky areas all over the cup holders, on the console, and on the gear shift. Obviously there was zero cleaning of this vehicle other than a quick vacuum and send it back out. DISGUSTING. What else do you expect from an organization that wouldn't even show up to work to do the paperwork and had another organization do it for them?
On average a rental car from Dollar in Atlanta costs ₪158 per day.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Dollar in Atlanta.
Dollar has 1 rental location in Atlanta. Take a look at our Dollar rental location map to find the best rental cars near you.