Guest reviews
Overall rating
7.2
Good
Based on 395 reviews
Cleanliness
7.5
Comfort
7.5
Pick-up/Drop-off
7.1
Value for money
6.9
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
90
35
35
18
59
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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7.6
Cons: We should’ve been told upfront how to drop off the vehicle. We got there and there were no signs or directions on what to do.
review from
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3.6
Cons: Couldn’t get our vehicle till the next day
review from
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2.0
Pros: Nothing
Cons: Had a car for me
review from
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2.0
Pros: I never got my car. I put in the atlanta airport and it gave me another location. It was pre rented, (not paid for) and I set the time to pick it up. When I found out the airport was the wrong location, I called the other location and they were closed until Monday. This was Saturday afternoon. So I had no car and had a terrible time getting to my location.
Cons: State on the website clearly that this not an airport location and times should align when they are open to alert you they will be closed.
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5.6
Cons: I reserved a car get there they tell me the car they had was due for service but instead of upgrading me they down graded me
review from
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8.4
Pros: The staff was nice but there were alot of people at dropoff so I had to just leave the keys atvdropoff
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8.4
Cons: Experience was fine. The Nissan sentry doesn't handle really well, and visibility wasn't great. That's a bad review for the car, not the rental experience.
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9.6
Cons: Pick up and drop off were very easy. Besides going to the counter there was no contact with other people, which is helpful in the COVID environment.
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5.6
Pros: The only thing decent was how easy it was to drop off. Terrible experience otherwise.
Cons: When we made the reservation online we chose the airport as our pickup location. Only to find after traveling and taking the shuttle to the car rental place; it was another location 30 minutes away!! That’s insane. So we lost our rate. Enterprise wouldn’t honor the rate we booked for. Had to pay almost double. And we’re told we wouldn’t make it to the other car place in time. Kayak should of known better when we entered the airport as a pickup location.
review from
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2.0
Pros: Absolutely nothing.
Cons: I made a reservation and paid $25 (both ways!) to travel by Uber from airport ATL to the off-airport store. Enterprise had no cars that day and may have some the next day and advised I could wait. They took my reservation and wanted me to wait after taking and confirming my reservation? Are you kidding. I would like a refund of the $50 it took to travel round trip from ATL. Until I develop Alzheimer's and forget this incident, I will never rent from Enterprise again. Never! Ever!
review from
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10.0
Cons: Check in procedure was confusing. A simple sign telling customers to stay with their car until a representative could check them in would be helpful. There was so much hustle and bustle with customers and employees milling about going to and from a kiosk that there was no clear or apparent procedure to follow.
review from
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2.0
Pros: Nothing
Cons: They were so rude. One rep almost hit me with the door on the way in. He was rude telling me that they had no cars available. Didn’t even want to help me explore other options, even though I had a reservation.
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Where can I find Enterprise car rentals in Atlanta?
Top tips for renting a car from Enterprise in Atlanta
- Supplier choice rental cars from Enterprise in Atlanta are around 39% cheaper than other car types, on average
FAQs about renting a car from Enterprise in Atlanta
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Does Enterprise have a car rental location at the airport: Hartsfield-Jackson airport (ATL)?
Does Enterprise offer shuttle or airport pick-up services from Hartsfield-Jackson airport (ATL)?
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