Book Budget car rentals in New York

Pros: Yes

Cons: I ordered a compact car and was given an SUV. Budget likely regards this as an upgrade. I do not. I was over charged for refueling.

Cons: They didn’t have any economy cars available, so they required us to pay for the next class up. We were then given a car with only 12 miles in the tank, which made it pretty tense for getting out of Manhattan to a gas station in NJ

Pros: Drop off was super easy

Cons: Car needed to be cleaned. Workers needed to wear masks at all times.

Pros: Friendly staff, but that’s it.

Cons: Car died in the middle of the street in Midtown. Had to wait three hours for a tow truck that was promised in 90 minutes, in the freezing rain.

Pros: Pickup process took forever. Car didn’t have wiper fluid and there was salt on the streets so i couldnt see well. I had to stop at a rest stop to get water for the windshield. Quite dangerous.

Cons: Better organized pickup. It’s just such an ordeal every time.

Cons: Budget offices were closed at JFK New York and Providence Rhode Island, but these were not indicated in the booking confirmations. As a result, much time was wasted during the pickup at both of these locations (it turned out that we had to pick up at an Avis location instead). Unprofessional!

Cons: Only one person was working with the customers, I wait like one hour and a half for my car.

Pros: Locating the car was easy

Cons: I had to wait 45 minutes even though there were only 2 people in front of me. Car smelled like an ashtray covered up by artificial air freshener. It was nauseating during my 4 hour drive. The inside of the window was very dirty and dangerous once it got dark and oncoming lights made it more difficult to see. When i stopped at a rest stop the key battery to lock the car didn`t work and I had to leave my luggage unsafely in the car. When I dropped the car off no one was around, I had to walk around to find someone and the whole process was confusing and unclear. Terrible experience and not at all worth the expense. I should have been paid to drive that car!

Pros: car was great, clean and new

Cons: Pick up and drop off staff didn't seem to care about customer service at all. Waited while staff chatted when I was already waiting for 30 minutes.