Book Dollar car rentals in New York

Cons: Fees for the car having dog hair? You clean the cars every time they’re returned. That’s nonsense. It wasn’t filthy just some tufts of dog hair. 150 fee is excessive

Pros: Nothing - I would not rent from Dollar again.

Cons: Overall a huge waste of time. Very inefficient business. Long wait. Unfriendly, unhelpful staff (Evelyn @ 22nd Street). Car was not ready - they quickly cleaned it when we arrived. Rear left blinker was not working. Attitude when we asked to change cars given it was raining and would soon be dark out. Customer service was not helpful when we called.

Pros: pick up Staff was coercive. Should be changed

Cons: staff at reception should be honest and more helpfull

Pros: Friendly staff, great process.

Cons: The car was really not clean on the inside with debris and dirt in the back seat. This was disappointing because it’s a scary time with Covid the least dollar should have done was make sure the car was clean.

Pros: Drop off was easy

Cons: The car was dirty when I picked it up. I found a kitchen knife between the console and passengers seat. Very disappointed

Cons: Customer service was horrendous. I am contacting the Better Business Bureau to report them. It was a terrible experience.

Pros: We arrived with 4 large bags weighing over 250lbs only to be told they were “out of cars” and they had no idea when more would be available. Didn’t matter at all that we had an existing reservation for an SUV. This caused us major disruption to our trip and a lot of stress. It forced us to take an expensive Uber to our destination and rent a car at a different location at a much higher prices. Will not be booking with Kayak or Dollar again. Truly awful experience.

Cons: Keeping reserved cars on the lot. Having decent customer service or even basic humanity skills.

Pros: Nothing.