Best rates found by KAYAK users in the past 48 hours.
Pros
" and friendly."(in 779 reviews)
" and very helpful."(in 779 reviews)
" drop off easy."(in 779 reviews)
Cons
" like cigarette smoke!"(in 116 reviews)
"Clerk said no ."(in 1799 reviews)
" was the worst."(in 163 reviews)
Reviews for Avis in New York
Overall Rating7.0 GoodBased on 311 reviews
Cleanliness
7.5
Comfort
7.4
Overall
7.0
Pick-up/Drop-off
6.9
Value for money
6.7
Recent reviews
Traveler rating
45
16
1
6
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41
Find reviews that mention:
4.0
The service at JFK getting the car was good. I picked the car up around 9:30 PM & had a 90 drive to my house. As I left the parking lot of AVIS at JFK & got on the parkway heading north to my home I noticed that there wasn't a FULL TANK OF GAS in the car. I had less than ¼ Tank of gas in the AVIS Rental Car. I then had to try to find a gas station that was opened after 10 PM. The WARNING LIGHT came on the dash board letting me know that I would probably run out of gas before I arrived to my home. I luckily found a gas station that was opened off the parkway & put more gas in the car then I originally got at the JFK AVIS location. This should never have happened. I should have had a FULL TANK of GAS when I left the AVIS location at JFK & I should be reimbursed for this rental or my next one on Nov. 20th at Westchester (White Plains).Reservation # 23531515USOReviewed 2023 Oct 18
review from
2.0
We had to wait over two and a half hours (in an un-air-conditioned building on a very hot day) to get our car. I would have thought that maybe this was an unusually busy day or something, but there was no acknowledgment from the staff that this experience was out of the ordinary. We rented from them again a couple weeks later, since we had already made the booking and didn’t have time to change it. There was still no air conditioning in the building, but at least there was no line this time. Even so, we still had to wait 45 minutes before we got our car. It is not clear to me why it took so long. We won’t rent a car from them again if we can avoid it…we’d rather pay a bit more money and see if one of the other companies has more reasonable waiting times (or at least air conditioning if we have to wait for a long time).Reviewed 2023 Aug 27
review from
10.0
I was surprised and happy how streamlined pick up and drop off were. Five minutes to pick up and one minute to drop off.Reviewed 2022 Oct 13
review from
10.0
They made the drop off really quick and easy. Also, the people at the front desk were nice.Reviewed 2022 Oct 05
review from
8.0
Pros:The carCons:I prepaid for gas expecting to be credited for the fuel I didn’t use. At pick up the staff asked me so many questions about extras I felt obligated to buy the gas.Reviewed 2021 May 31
review from
10.0
Pros:The service was very good and the vehicle was excellent.Cons:Maybe cheaper..lolReviewed 2021 May 17
review from
2.0
Pros:The pricing was decent but being charged $9.50 per gallon to fill half a tank when no where in the United States gas cost that much.Cons:Not charging $9.50 per gallon to refill half a tank. I will not be using you guys and will tell everyone I know not to use your services.Reviewed 2021 Apr 06
review from
10.0
Pros:The car was very clean and smoke free. The return was seamless.Reviewed 2021 Jan 11
review from
10.0
Pros:Staff was great. No linesReviewed 2020 Dec 01
review from
8.0
Pros:The car was in good shape, clean, decent price. Overall efficiency of pick-up was OK and drop-off pretty good.Cons:Pick-up had a long line due to the several minutes of not sure what the staff had to spend to confirm each reservation. Staff were also apathetic and abrupt. Overall, efficiency would be hugely improved without significant reduction to human value by replacing them with robots. Drop-off was convenient but a bit confusing and without closure (do I really just leave it here?).Reviewed 2020 Nov 30
review from
4.0
Pros:Staff were straight to the point.Cons:Car reeked for cigarettes and my girlfriend is pregnant. Not sure how that was considered clean. I’m sure the car will continue to smell like cigarettes for weeks too.Reviewed 2020 Oct 25
review from
5.6
Pros:The car was clean and comfortable.Cons:More openness as to fuel charges. When I asked if I needed to bring the car back with a full tank I was told if I drive more than 75 miles I would be charged $19.95. I used 1/4 tank and was charged over $40.00. NO BARGAIN THIS RENTAL.Reviewed 2020 Oct 18