Best rates found by KAYAK users in the past 48 hours.
Pros
" and informative"(in 3572 reviews)
" & helpful."(in 3572 reviews)
" and very helpful."(in 3572 reviews)
Cons
"They had no ."(in 4241 reviews)
" inside."(in 4134 reviews)
"The ."(in 4134 reviews)
Reviews for Enterprise Rent-A-Car in New York
Overall Rating8.3 Very goodBased on 226 reviews
Cleanliness
8.3
Comfort
8.4
Overall
8.3
Pick-up/Drop-off
8.4
Value for money
7.9
Recent reviews
Traveler rating
27
3
1
2
0
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10
Find reviews that mention:
2.0
Waited 1 hour and then they told me they did not have a car for me!Reviewed 2023 Oct 02
review from
2.0
Pros:No!!Cons:Called me and told me we will call you around 3 to confirm your pickup never called Back.Reviewed 2021 May 18
review from
10.0
Pros:Staff was friendly and attentive. The car was greatCons:NaReviewed 2021 Mar 14
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10.0
Pros:Very respectful of COVID precautions, very little interaction but still friendly, helpful sales representatives.Reviewed 2021 Jan 05
review from
10.0
Pros:AllCons:NothingReviewed 2021 Jan 01
review from
10.0
Pros:greatCons:nothingReviewed 2020 Dec 24
review from
10.0
Pros:It was all really simple to deal with, the car was super clean and easy to drive, no issues!Cons:Nothing.Reviewed 2020 Dec 21
review from
2.0
Cons:Once I arrived at the Enterprise location, I was informed by the parking garage attendant that this location had been closed down for 2 weeks. I received no communication prior to arriving there, and was then unable to rent a car with Enterprise, as they had no cars available in the entire NYC area.Reviewed 2020 Dec 17
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10.0
Pros:The car was very very clean when I picked it up, which I really appreciate!Cons:The model of the car wasn’t super new, which I personally prefer more. It had about 20,000 miles on it.Reviewed 2020 Dec 16
review from
10.0
Pros:Staff were friendly, prompt, and efficient. excellent from pick up to drop off.Cons:nothing.Reviewed 2020 Dec 16
review from
10.0
Pros:The service was really good - fast, competent, and professional.Cons:There were better rates, elsewhere, but not as near my location (all w/in Manhattan.)Reviewed 2020 Dec 07
review from
10.0
Pros:Incredibly courteous and professional staff - pick up and drop off experiences were both excellent.Cons:Enterprise should have a more friendly pet policyReviewed 2020 Dec 01