Book Payless car rentals in New York

New York, NY, United States
12 Aug — 19 Aug
Same drop-off
New York, NY, United States
Fri 12.08
Noon
Fri 19.08
Noon
Driver's age:

Reviews for Payless in New York

Overall Rating6.5 GoodBased on 396 reviews
Cleanliness
6.7
Comfort
6.8
Overall
6.5
Pick-up/Drop-off
6.2
Value for money
6.7

Recent reviews

Traveler rating
85
28
37
75
6
Find reviews that mention:
4.0
I picked up the car for a weekend and after driving it, the steering was screwed up, warning lights were coming on, oil change needed. I called and they said they’d bring a new car and it took over 12 hours to get it. The new car was better, but overall, rough experience.Reviewed 2022 Aug 01
review fromkayak
2.0
My car was double booked and the other customer refused to come inside with me to sort the problem out. The staff handled it well but the fact that I lost almost an hour of my time waiting for it to be resolved when it should not have happened in the first place impacted the rest of my schedule.Reviewed 2022 Jul 13
review fromkayak
2.0
Your booking platform allowed me to make a reservation for 11:pm. This Payless location *closes* at 11:pm. Nothing in the booking nor confirmation process mentioned the closing time nor flagged it as a potential problem. When we showed up a couple minutes after 11, there was nobody at the Payless counter. There was, however, a sign directing Payless customers to get in the *very* long Avis line and identify ourselves as Payless customers when we got to the front. That seemed reasonable: Avis *owns* Payless. Getting through the Avis line took nearly one hour. When we got to the front, the person staffing the Avis desk told us the Payless computer system shut down at 11:pm and there was nothing she could do to get us our car. All other rental counters staffed at midnight had no cars available. We took a $135 taxi out of the airport, then caught a ride to another airport the next day to pick up a much more expensive car from another company owned by Avis -- Budget. I am quite angry that: 1. Your booking system allowed a nonrefundable car reservation at a time the company was unlikely to be able to actually issue a car. 2. Payless put up a sign that made us waste an hour of our time standing in line for nothing. 3. Payless's parent company actually made money off of this fiasco, because it forced us to get a more-expensive rental from another of its subsidiaries.Reviewed 2022 Jul 11
review fromkayak
4.0
I ran it through Palos but yet there was no person available at the booth when I went to pick up the car. I had to go through Avis. Upon return of the car, I asked for a refund as I did not use the toll box that had been sold to me for 25.99- again, Avis people instead off a Payless person- The representative helping me along with agents on either side of him who did we’re helping other clients decided to participate in the conversation about how that was silly of me to want a refund and that I would end up paying more for any tolls that Were incurred. When it was all said and done, he would not reimburse me the 25.99. Don’t be fooled by the low price- customer service stinks!Reviewed 2022 Jul 07
review fromkayak
6.0
I liked the vehicle choice, for sure. What could have been better? The vehicle windshield had a small crack in it which I couldn't see when I picked it up at night, but was visible in the morning. On my trip I had to take it to get an oil change because the notification on the Nissan Rogue wouldn't stop. I went to Valvoline to get the oil change which was $80. Since I prepaid for the vehicle they couldn't credit me back I was told. Which isn't fair because the oil change should have been taken care of before I even picked the vehicle. The person who retrieved the car during my return was impatient in receiving my email address, which was understandable, but still was rude. The location was an Avis and Payless so there wasn't really a separation in who handled the return. All and all, the vehicle experience was good and safe, just the cracked windshield, oil change, and service I recieved when I returned the vehicle wasn't the greatest. I was told that I should have brought the vehicle back for an oil change, I was already in mid travel I'm not going to turn back and head hours away just to get an oil change.Reviewed 2022 Jul 02
review fromkayak
10.0
Car was a good size and roomy. The car not thoroughly cleaned and the brakes need a little work.Reviewed 2022 May 31
review fromkayak
4.0
First we didn’t know Payless is part of Avis and very hard to find out the counter until we saw it inside of Avis. Return experience is not good since the rep just scanned the car and checked the key but didn’t issue receipt or confirmation of final settlement amount. Still don’t know how it will be delivered to me. Nervous because they deposit the amount 2x of original booking amount for security purpose.Reviewed 2022 May 25
review fromkayak
8.0
Everything was quick and easy. Thank youReviewed 2022 Feb 20
review fromkayak
2.0
The customer service was very poor the car was dirtyReviewed 2022 Jan 19
review fromkayak
10.0
All the people working at Payless were very nice to deal with.Reviewed 2022 Jan 12
review fromkayak
6.0
Improve the check in and the check out !!Reviewed 2022 Jan 05
review fromkayak
6.0
The service of the staff was ok' however the car that was given to us a disgrace///we received a car with 44.000 miles !!! that was full of scratches - an experience I would like to forget.Reviewed 2021 Dec 07
review fromkayak

Where can I find Payless car rentals in New York?

25 Bowery Bay Blvd, Payless car rentals

Address

25 Bowery Bay Blvd

Hours

Saturday08:00 - 22:00
Tuesday08:00 - 22:00
Thursday08:00 - 22:00
Sunday08:00 - 22:00
Monday08:00 - 22:00
Friday08:00 - 22:00
Wednesday08:00 - 22:00

Phone

+1 718 446 0824

Address

305 Federal Circle

Hours

Saturday07:00 - 23:00
Tuesday07:00 - 23:00
Thursday07:00 - 23:00
Sunday07:00 - 23:00
Monday07:00 - 23:00
Friday07:00 - 23:00
Wednesday07:00 - 23:00

Phone

+1 718 244 8277

Good to know

Most popular location

305 Federal Circle

Most popular car type

Compact

Top tips for renting a car from Payless in New York

  • Compact rental cars from Payless in New York are around 1% cheaper than other car types, on average

FAQs about renting a car from Payless in New York