4.8 Okay2020 Nov 19
Cons: I rented a medium size car and Alamo gave me a compact, much smaller than I paid for. On top of that the attendant insisted in me taking road assistance which cost me another $100. It was a rip off. You can tell they are mad cause people refuse their insurance which is $40 per day and the other add one they desperately want us to accept so the rental fee doubles in price.
8.0 Excellent2020 Sep 16
Pros: Car was clean and ready to go pretty quickly.Cons: The USB port didn't work!!! So I couldn't use it to charge and run my iPhone for directions. This could have been disastrous if I had a longer trip to get to my GPS destination.
10.0 Excellent2020 Mar 14
Pros: Rented a small car and was given a full size suv Ford Flex for the same price. Loved the upgrades roomCons: Nothing. Everything was as easy as expected with no hiccups along the way
8.0 Excellent2019 Dec 18
Pros: Staff was helpful and friendlyCons: Price
6.4 Good2019 Nov 06
Pros: The staff was very friendly,Cons: The inside of the car smelled like smoke, car wasn’t very clean, There was too long of a wait to obtain car on the day of rental. When taking car back, too much info needed, they should have most of the info written down on envelope for you. Was told a receipt would be emailed to me, but didn’t receive one and had to call to get the final receipt.
4.0 Okay2019 Jul 30
Pros: Staff was friendly at the Daytona Beach pick up location and the roadside assistance person over the phone. The staff when arriving at Orlando airport were very unorganized and ignored us completely.Cons: The vehicle's tire exploded on the expressway. Nothing was hit and the tire exploded with the tread falling off the hubcap. It was clearly a tire that needed to have been changed prior to our use of the vehicle. When I called roadside assistance, they told me that I needed to pay $70 to fix the flat
10.0 Excellent2019 Jun 21
Cons: The car was clean and easy to drive. Check in and out was very quick and easy
8.0 Excellent2019 May 03
Pros: YesCons: Pickup took a long time, but It was not all the agents fault although he could have handled it better.
8.0 Excellent2018 Dec 30
Tank not full!Pros: Nice clean carCons: After driving less that 100 miles, I needed $19.99 (9 Gal) to refill the tank That meant the tank was not full when I received the car!!!!!
10.0 Excellent2018 Dec 03
Super easy returnPros: It was fast an easy to return the vehicle. i gave her the space number, gas level and miles and was on my way.Cons: The walk from the parking space to the terminal was long and not covered. Also, the agent did not go over the final costs (highway tolls, etc) with me.