Guest reviews
Overall rating
7.0
Good
Based on 65 reviews
Cleanliness
7.1
Comfort
7.2
Pick-up/Drop-off
6.9
Value for money
6.8
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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4.0
Cons: Smelled like stale ashtray. The rental office I was dropped off was not staffed. Had to wait for pickup which took 15 mins. Then wasn’t told I could drop the rental at the dealership.
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2.4
Cons: They didn't have the vehicle I reserved
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3.6
Cons: The place needs to be in a better location there are no signs. With the address for the place is the address for 3 to 4 other companies as well it is hard to find
review from
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2.0
Pros: no
Cons: they had a car
review from
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10.0
Pros: Price the biggest factor. Got a good deal. Staff was friendly and helpful. Drop off was quick. Pretty much in and out.. I would definitely use them again.
Cons: We had a short wait when picking up, but nothing to get upset about..
review from
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2.0
Pros: The designated store had no cars. They said it always happens with 3rd party reservations.
Cons: See above. Im furious and will make sure people know.
review from
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5.2
Pros: The staff was very friendly.
Cons: There wasn’t a car available when I went to pick it up so I had to wait. Once I finally got a car, it smelled like cigarette smoke, but there wasn’t another car available so I was stuck with it.
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2.0
Pros: They didn’t accept my legal New Mexico paper drivers license
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4.0
Reservation not at main airport
Pros: Customer service was able to assistme
Cons: When the reservation was made I assume that the pickup would be at the main airport but it was at the private airport. The office was closed when our flight arrive but Hertz was able to provide a car at the main airport
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4.8
Pros: The patience of the Hertz staff while we contacted our insurance carrier for proof of insurance. Appreciated the ride back to the airport.
Cons: 1. Didn't know reservation was off-airport. Had to taxi over. 2. I should have sat in the Chevy Cruze prior to selection. It's too small for 6 foot 3 inch driver.
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3.6
WHERE IS MY REFUND
Pros: The car was fine but it doesn’t matter, I’m still waiting my charges refund.
Cons: I need my refund. Please check it.
review from
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9.2
Pros: Hertz staff, cleanliness, value
Cons: No GPS, no CD player, road noise was loud inside the car
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