Find reviews that mention:
2.0
Pros:Nothing, had to cancelCons:Got to the rental place, their card chip reader wasn't working so we had to swipe. My husband's mag strip was worn so it wasn't working. The woman at the counter informed us she couldn't type the card manually. As we share the same bank account, we asked to use my card and were unable to due to it being in his name. We were then advised to call and straighten it out with priceline. So we tried numerous times to call price line only to get an auto recording telling us about our rental details, no option for a rep. We decided to use the chat feature to get help. First person seemed like she did not want to help, gave multiple bits of incorrect info, and then lied and said she couldn't contact the rental company to confirm our refund for up to 10 business days because they're closed. We were literally standing in the office she claimed wasn't opened. The next rep said we need to call their number, and gave us the recorded line again. The last rep FINALLY was able to get us a refund but either way we were left without a rental vehicle and had to find another method of transportation because the company also advised they need a minimum of 24 hours notice to rent a car. It was the absolute worst experience I've ever had. I will never use a third party site again, this was beyond words.Reviewed 2020 Nov 06
review from![kayak]()
8.0
Pros:The staff was beyond amazing. There was a problem with my reservation and the staff was super helpful!Cons:Online I searched to pick up in Sanford but for some reason I got set to pick up in Daytona. The site was not clear at all!Reviewed 2020 Oct 22
review from![kayak]()
2.0
Pros:NothingCons:The car was dirty and smelled like smoke. They would not exchange the car. The man at the desk where I tried to exchange the car was extremely rude. Terrible experience.Reviewed 2020 Sep 22
review from![kayak]()
4.4
Cons:Car stunk like cigarettes and couldn’t have been any smaller if it wanted to be.Reviewed 2020 Aug 31
review from![kayak]()
4.8
Cons:Charged me one price online then another $387 when picking up the car. RIDICULOUS!Reviewed 2020 Mar 12
review from![kayak]()
9.6
Pros:Great staff. Convenient pickup and drop off. Nice car.Cons:Upcharges could have been better presented up front.Reviewed 2020 Feb 09
review from![kayak]()
2.0
Cons:We ordered an suv and got a small size vehicle. Wasn’t even able to put luggage in the car with 4 people. Had to pay 120$ for Uber as we were not able to get another vehicle. Terrible service and will never rent down you again. I think they should have removed my chargeReviewed 2018 Jun 30
review from![kayak]()
2.0
Cons:Customer service was lacking, information was inaccurate. We did not end up renting from them & went to enterprise instead. Enterprise was wonderfulReviewed 2017 Dec 04
review from![kayak]()
2.0
No cars available in all of FloridaPros:Price gougingCons:Price gougingReviewed 2017 Sep 23
review from![kayak]()
10.0
Smooth transaction. Nice car. No complaints here.Pros:Smooth transaction from end to end. Staff was friendly, even when I wasn't. Car was more than I asked for. Clean and comfy. No complaints here.Reviewed 2017 Sep 05
review from![kayak]()
2.0
Cons:Vehicle wasn't ready. Service was poor. Vehicle was dirtyReviewed 2017 Jun 28
review from![kayak]()
10.0
QuickPros:Took under a minute to return the car.Reviewed 2017 May 19
review from![kayak]()