6.0
All good apart from being charged a cross-border fee of 65 francs. Hired a car with Alamo two weeks previously and was not charged at all - and wasn't even asked if I was going across any borders. Seems like a desk scamReviewed 2026 Jul 21
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6.0
Car interior seats needed to be steam clean they were not very clean, car had a lot of dings but at least it ran well.Reviewed 2026 Jul 18
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2.0
I went to pick up vehicle that I rented a month before get there they don’t have it. It says in the contract they would give me something similar I rented a 7 passenger van and all they had was a 15 passenger van that was way to big and that was my only choice between that and another huge van okay I understand if they don’t have my vehicle but to charge me an extra 46 dollars a day for something that was not my mistake is unacceptable so I had to pay an extra 400 that affects my finances for my family’s trip very unhappy and thrifty was absolutely no help at all needless to say I was furious I would love to talk to an actual human being not an aI generated person from thrifty they said it’s not their problemReviewed 2026 Jul 18
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10.0
Great experience from check in to drop off. I took the mystery choice for vehicles and ended up with a Ram 1500 truck. Loved it so much, I am out looking for a new truck!Reviewed 2026 Jul 17
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2.0
The station did not remain open for our delayed flight. The next day we received an old model with a very high mileage. The seats were dirty. No screen wash.Reviewed 2026 Jul 17
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2.0
Wasn’t so much the car but the company has been a nightmare to deal with. I hit a rabbit on the way home and I was NOT able to file an incident report no matter what I tried. The button for it would either not work OR I would be let to a page that said the link expired. I wound up having a $650 charge that I’ll now have to plead with whatever third party insurance thrust upon me to absolve. The entire experience of this has been nothing but hugely stressful on me and my finances. I can’t say I’d use kayak or hertz again in all honesty.Reviewed 2026 Jul 16
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4.0
They upsold without full information. The car was a tin car and cost more than a nice sedan in Scotland! It was not worth the money and I felt cheated by what I was given for what I paid.Reviewed 2026 Jul 13
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2.0
Charged us a ridiculous amount of money for a 2 mm scratch on the rim of one tire which we claimed was there when we picked up. We didn’t think it at all significant to report at pick up. And now we are being charged for it which was always there.Reviewed 2026 Jul 11
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2.0
Scam company, promise and book one car turn around and offer another carReviewed 2026 Jul 09
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10.0
Alles was prima geregeldReviewed 2026 Jul 09
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2.0
I’ll never use thrifty again. The tactics they use to upsell additional features, insurance, etc. are deceptive.Reviewed 2026 Jul 08
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8.0
Pros: short line at pickup; very nice car Cons: Rental agent attitudeReviewed 2026 Jul 06
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