10.0 Excellent2020 Nov 24
Pros: It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.Cons: He was all by himself so we had to wait a little while but he did all he could to get it done .
3.6 Mediocre2020 Nov 08
Pros: The staff was confusing, rude, added extra charges to rental, had to drive back to naples to figure out why because the local office wouldn't answer the phone and the national office has no customer service on weekends. Chevy spark was not a great car, but was economy priced. Beyond that, the brakes were a little weirdCons: Better communication about add-ons. Hertz offering weekend customer service. Getting my permission to add charges on.
2.0 Mediocre2020 Jul 18
Pros: NothingCons: They called me 5 hours before I was due to pick it up & tell me they didn’t have a car for me and basically left me stranded, I had to call around at the last minute pay $200 extra to hire a min van & when I got there not only did they have 3 mini vans It was through hertz that hired it to me even though I had to book it with thrifty as hertz had told me they didn’t have one! Will not be using hertz again
4.0 Okay2020 Jul 03
Pros: Location of pick upCons: Car smelled like smoke at first, employees were not wearing masks
9.2 Excellent2020 Mar 21
Pros: Both picking up and dropping off went very well. Pleasant people.Cons: Dirt in the drop in chair wells was missed during cleaning. Not a super big deal.
7.2 Good2020 Jan 30
Pros: Pick up staff was extremely friendly and accommodating. He was excellent and explain everything above and beyond our expectation. The drop-off was the complete opposite. I think the lady at the drop-off require customer training or you will start losing customers to National, Alamo, etc. She had NO CONCEPT of a customer. She was on the phone and I can tell it was a personal conversation for about 10 minutes with me waiting!Cons: Also, the rude attendant that was on her personal phone call, could have explain more curiously that returning the vehicle one day early would only result in a dollar or two refund. The nice gentleman during the pick up had mentioned a pro-rated refund which should have been $35.92. Our refund was only about 2 dollars. Anyway, we do appreciate the company service and will not make the rude attendant at drop-off spoil the entire experience. Cannot win everything.
10.0 Excellent2020 Jan 28
Pros: The staff was super friendly and knowledgeable. Pick up and drop off were both easy. Will definitely rent again from them.Cons: Service was excellent, don't need to improve anything at this time. Only thing needed is updated signs at the location I rented from as they had recently become a Hertz and their signs still said thrifty.
8.0 Excellent2019 Aug 06
Pros: Drop-off super easy at RSW airportCons: Pick-up at Naples Airport was a bit slow
4.0 Okay2019 Apr 16
Cons: -the overall service -the availability of cars and the clarity of the transaction -how it is manage
10.0 Excellent2019 Jan 11
Great service, fleet of vehicles clean and new, great selection.Pros: The staff at this location were courteous, professional and so quick both when I picked up my car and when I dropped it off. Highly recommend