Pros: Staff was friendly and helpful. And the drop off process was easy and quick.
Pros: everything was great.
Cons: car wash working.
Cons: The service light was on and the car would shake at 55mph. It smelled like cologne too. I called to switch it out and they were not able to accommodate me.
Pros: Drop off super easy but noted a chip in windshield which was there when I rented. Company later apologised.
Cons: Only one employee present who could process, get a car and do inspection at one time and as quickly and non attentive to detail as would allow. There should be more than one counter person.
Pros: The manager called us before the rental to confirm our arrival and adjusted it based on our flight time (the office was closed in the evening). We appreciate him reaching out to confirm the reservation during the very busy Christmas season.
Cons: worst experience ever! staff on airport road naples south was RUDE, NON HELPING, IGNORED CONVERSATION, NO CAR READY AS BOOKED, MALE STAFF WAS SNARLING BAD LANGUAGE AND REMARKS; I WILL NEVER WALK IN YOUR FACILITY AGAIN!!!!
Pros: Everyone was friendly, car was in excellent condition, and pick up and drop off was very easy
Pros: Staff has always been helpful and friendly and very accommodating with vehicle needed..
Cons: Nothing, very satisfied.
Pros: Called the enterprise office when 15 minutes away to say we might be a few minutes late and asked for options (could they wait a few minutes or leave the keys?) A very unfriendly person called Emerson replied 'you will have to come back tomorrow'
Cons: All unhelpful Emerson had to say was 'I'm sorry but we have to close at that time, we will be happy to help you tomorrow - but his attitude was so negative we cancelled the booking and went to Avis.
Pros: Deanna was a delight! Top to bottom! Super professional and happy. I needed to extend the rental a day. She had given me her card so I could easily call and she was completely accommodating. Great experience!
Pros: The staff was friendly. There wasn’t a compact car for us so they gave us a mini van for the same price which worked out great since we had 7 people.
Cons: We got there at 10 am and we were the 2 nd ones in line. Within 5 minutes 7 other customers walked in. Some of them were high maintenance but the staff did a nice job of handling them. After waiting an hour we were the last ones to get a car and all the people who came in behind us had left.
Pros: My service/customer rep Jhony was very friendly and helpful.
Premium (Chevrolet Impala or similar) is the most frequently booked rental car type from Enterprise in Naples.
Enterprise has 7 rental locations in Naples. Take a look at our Enterprise rental location map to find the best rental cars near you.