Book Hertz car rentals in Naples

Reviews for Hertz in Naples

Recent reviews

Traveler rating

Wonderful

2

Very good

1

Good

1

Okay

0

Fair

0

Mediocre

0

Poor

3

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car was cleangreat experience

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4.0

Pros:Car was clean. Drop off was easyCons:Pick up was poor. Received email directing me to pick up location at ritz Carlton that had been closed for months. Wasted 25 minutes going there to be directed back to original pick up location. Car was ready over an hour later than reserved.Reviewed 2021 Apr 03

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2.0

Pros:Nothing.Cons:On the day I was supposed to pick up the rental, I called to see if I can get the car early. Instead they canceled my reservation and said they did not have any cars, and when I asked if they could give me any vehicle type, did not have to be the van I requested, they said I cannot be helped and to try another place.Reviewed 2021 Mar 04

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10.0

Pros:It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.Cons:He was all by himself so we had to wait a little while but he did all he could to get it done .Reviewed 2020 Nov 24

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3.6

Pros:The staff was confusing, rude, added extra charges to rental, had to drive back to naples to figure out why because the local office wouldn't answer the phone and the national office has no customer service on weekends. Chevy spark was not a great car, but was economy priced. Beyond that, the brakes were a little weirdCons:Better communication about add-ons. Hertz offering weekend customer service. Getting my permission to add charges on.Reviewed 2020 Nov 08

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7.2

Pros:Pick up staff was extremely friendly and accommodating. He was excellent and explain everything above and beyond our expectation. The drop-off was the complete opposite. I think the lady at the drop-off require customer training or you will start losing customers to National, Alamo, etc. She had NO CONCEPT of a customer. She was on the phone and I can tell it was a personal conversation for about 10 minutes with me waiting!Cons:Also, the rude attendant that was on her personal phone call, could have explain more curiously that returning the vehicle one day early would only result in a dollar or two refund. The nice gentleman during the pick up had mentioned a pro-rated refund which should have been $35.92. Our refund was only about 2 dollars. Anyway, we do appreciate the company service and will not make the rude attendant at drop-off spoil the entire experience. Cannot win everything.Reviewed 2020 Jan 30

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8.0

Pros:Drop-off super easy at RSW airportCons:Pick-up at Naples Airport was a bit slowReviewed 2019 Aug 06

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More

• What is the most popular rental car from Hertz in Naples?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Hertz in Naples.

• How many car rental locations does Hertz have in Naples?

  Hertz has 5 rental locations in Naples. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Naples airport (APF)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from Naples airport (APF)?

  Yes