Book Hertz car rentals in Naples

Reviews for Hertz in Naples

Recent reviews

Traveler rating

Excellent

14

Good

3

Okay

6

Mediocre

7

Poor

0

Find reviews that mention:

car was cleanwrong location

pick up the cargreat experience

rented a carpick up and drop

car availablecredit card

friendly staffcustomer service

location was closed

2.0

I made the reservation through KAIAK. It showed that HERTZ had the car I needed. I bought $11.00 insurance for this lease. Hertz didn't have the car, but I still had the $11.00 debited from my bank account. KAIAK and HERTZ - BAD COMBINATION. If you want to work together, keep your inventory updated at least hourly!!!!Reviewed 2022 May 26

review from

4.0

Friendly staff. Car was dirty and poor qualityReviewed 2022 May 12

review from

4.0

Pros:Car was clean. Drop off was easyCons:Pick up was poor. Received email directing me to pick up location at ritz Carlton that had been closed for months. Wasted 25 minutes going there to be directed back to original pick up location. Car was ready over an hour later than reserved.Reviewed 2021 Apr 03

review from

2.0

Pros:Nothing.Cons:On the day I was supposed to pick up the rental, I called to see if I can get the car early. Instead they canceled my reservation and said they did not have any cars, and when I asked if they could give me any vehicle type, did not have to be the van I requested, they said I cannot be helped and to try another place.Reviewed 2021 Mar 04

review from

10.0

Pros:It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.Cons:He was all by himself so we had to wait a little while but he did all he could to get it done .Reviewed 2020 Nov 24

review from

3.6

Pros:The staff was confusing, rude, added extra charges to rental, had to drive back to naples to figure out why because the local office wouldn't answer the phone and the national office has no customer service on weekends. Chevy spark was not a great car, but was economy priced. Beyond that, the brakes were a little weirdCons:Better communication about add-ons. Hertz offering weekend customer service. Getting my permission to add charges on.Reviewed 2020 Nov 08

review from

7.2

Pros:Pick up staff was extremely friendly and accommodating. He was excellent and explain everything above and beyond our expectation. The drop-off was the complete opposite. I think the lady at the drop-off require customer training or you will start losing customers to National, Alamo, etc. She had NO CONCEPT of a customer. She was on the phone and I can tell it was a personal conversation for about 10 minutes with me waiting!Cons:Also, the rude attendant that was on her personal phone call, could have explain more curiously that returning the vehicle one day early would only result in a dollar or two refund. The nice gentleman during the pick up had mentioned a pro-rated refund which should have been $35.92. Our refund was only about 2 dollars. Anyway, we do appreciate the company service and will not make the rude attendant at drop-off spoil the entire experience. Cannot win everything.Reviewed 2020 Jan 30

review from

8.0

Pros:Drop-off super easy at RSW airportCons:Pick-up at Naples Airport was a bit slowReviewed 2019 Aug 06

review from

4.0

Cons:-the overall service -the availability of cars and the clarity of the transaction -how it is manageReviewed 2019 Apr 16

review from

10.0

Great service, fleet of vehicles clean and new, great selection.Pros:The staff at this location were courteous, professional and so quick both when I picked up my car and when I dropped it off. Highly recommendReviewed 2019 Jan 11

review from

2.0

Cons:There were no cars available, Kayak should not have let me book. I spent money and time I didn’t have getting to the Hertz location only to spend more money and time figuring out how to get around without a car.Reviewed 2018 Dec 29

review from

7.6

Pros:Everyone was very nice and seemed happy to help.Cons:I reserved a truck 3 weeks prior to the date I needed the vehicle and the day before I am to pick it up I get a call from them saying they don’t have a truck, never did and never will. I got a truck due to the fact I had lots of luggage and gifts for the holidays to haul. I was given a midsize suv instead which did not even come close to holding everything. Very very disappointed about this.Reviewed 2018 Nov 26

review from

More

• 7.1 /10Enterprise Car Rentals at Naples
• 7.6 /10Avis Car Rentals at Naples
• 6.2 /10Budget Car Rentals at Naples
• 6.0 /10Dollar Car Rentals at Naples

• What is the most popular rental car from Hertz in Naples?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Naples.

• How many car rental locations does Hertz have in Naples?

  Hertz has 5 rental locations in Naples. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Miami airport (MIA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Miami airport (MIA)?

  Yes