I was overall not impressed. The car I received had gum stuck to the center console which was gross. After I returned the car, I received a call saying that there’s a “large crack that goes halfway across the windshield.” When I asked again how large the crack was because I didn’t see a crack while driving, the agent said the crack was barely visible. I explained that I did not notice a crack nor did it happen while I was driving. When I dropped the car off at 4:30 PM, the rental place was closed. I truly believe this crack either happened with the last driver and I was not informed about it when I picked the car up. Or it happened after I dropped it off. Despite this, the agent said I’m responsible for it and will need to cover the cost. Very unhappy about that.
Super service. Very efficient service in spite of many customers.
Everyone was very pleasant and efficient. We reserved a sedan, however, when we arrived there were not any immediately available. Enterprise offered a van or a truck at no extra charge and we took them up on it. The van drove beautifully, the tech features were very nice, and, overall, we had a really smooth experience.
I had to rent a car at the last minute from the Chicago airport. Everything went very smoothly. Although I wish one way rentals were not so much more expensive.
They didn’t have a car available at the location. They also said there were none at any nearby. Incredibly disappointing
Top customer service and no car cancellation like Hertz.
